Team member

FERNANDO VALDEZ

Carrollton, TX ***** 972-***-**** *******@*****.***

Professional Summary

Highly experienced customer service professional adept at quickly adapting to new areas and processes. Possesses a strong customer service orientation and a results-driven approach. Skilled in utilizing new systems to meet deadlines and collaborate effectively with a fast-moving team.

Skills

Skilled multi-tasker

Highly motivated

Advanced oral and written communication skills

Driven

Proactive team player

Automobile claims specialist

Subrogation expert

Types 45 WPM

MS Office

Filing and data archiving

MS Excel and Outlook proficient

CCC estimating system

Photo Workbench

Rental portal management

Strong analytical skills

Adaptability and Flexibility

Accomplishments

Recipient of the 2013 DPA (Distinguish Performer Award) which is an award given to the Allstate employees who are in the top 4%. To receive this award you must obtain 98% of quality and above the department goal. Used as a training representative with knowledge in both Technical Review waiver, subrogation demands, and QuickFoto claims processes.

Experience

AUTO DAMAGE ADJUSTER 09/2023 - 11/2024

LIBERTY MUTUAL INSURANCE COMPANY - Plano, TX

Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents. Conducted research into new technologies used in the automotive industry that could improve efficiency within the organization.

Negotiated with body shops on behalf of customers to secure best possible prices for repairs. Adhered strictly to company policies when assessing damages and estimating costs. QUICK FOTO ADJUSTER 04/2017 - 08/2023

ALLSTATE- DIGITAL OPERATING CENTTER - IRVING, TX

Review the photo packages and correctly write a preliminary estimate based on the visible damage Contact the customer and verify per the standard operating procedure and state guidelines the next step information

Answered inbound adjuster calls which come through the internal transfers for adjuster assistance Recently I have begun completing waiver supplements and am continuously searching for more information to help become a better adjustor.

QUICK FOTO PROCESSOR 12/2013 - 04/2017

ALLSTATE- QUICK FOTO - IRVING, TX

Review and Triage incoming real time Photos from the Allstate.com QuickFoto Application Once the photos are reviewed I would assign the QuickFoto Adjuster task for an estimate to be written from the photos

I also worked the follow up task to contact the customers and ensure they had the correct links to the system and were able to download the QuickFoto App to their smartphone I am recorded as a high volume producer in that I complete a high number of tasks correctly with a team high quality percentage

Guide and train 10 other processors on the daily tasks My team also receives in bound calls from internal and external customers who need assistance with the App or registering with the website.

TECHNICAL REVIEW PROCESSOR 07/2010 - 12/2013

ALLSTATE- TECHNICAL REVIEW - Irving, TX

Review documents to correctly assign estimates or invoices to the proper process Answer incoming calls from internal and external customers to verify information or route estimates that may have been miss assigned or may need to be expedited for review Guided and trained 9 other processors

Answered customer questions regarding the status of payments for repairs. SUBROGATION PROCESSOR 02/2008 - 07/2010

ALLSTATE- SUBROGATION DEPARTMENT - Irving, TX

Reviewed and prepared demand request to recover payments made by Allstate to repair customer's vehicles or loss items

Follow up on information requests to complete a demand when third party carriers would request additional information

Contact the third party carriers to verify if payment had been issued. Education and Training

Chandler High School - Chandler, AZ High School Diploma 06/1971

Certifications

Secured state licenses in Texas, New York, Pennsylvania, and all states with reciprocity agreements.

Contact this candidate