Criminal Justice Customer Service

OBJECTIVE

Criminal Justice graduate of CCAC’s Associate Degree program seeking an opportunity in Customer Service.

SUMMARY

Patient and service focused

Diverse skillset and work experience

Computer Software Skills including Excel, Outlook, Word, Sales Force

CPR Certified

PowerPoint, SharePoint, Publisher, and Access

Skilled in Mobius, Gold Tier, and Client Management Tools

Punctual and Reliable

EDUCATION AND TRAINING

Community College of Allegheny County, Pittsburgh, PA

Sept. 2010 – Dec. 2013

Associate in Science Degree in Criminal Justice & Criminology

Coursework Included:

•Introduction to Criminal Justice

•Juvenile Justice and Juvenile Delinquency

•Criminal Justice System Law

•Introduction to Corrections

EXPERIENCE

Dedicated Nurses Association

Contracted Certified Nursing Assistant, Pittsburgh, PA

Sept. 2020 – Present

•Helped residents with moving, walking, personal hygiene, eating and other daily activities.

•Checked on residents routinely to make sure their needs and preferences were being met.

•Administered prescribed medications to residents according to personal health care plans.

•Delivered passionate support and assistance to residents and their families.

Insight Global

Contract Tracer/Case Investigator-Outbound, Remote

March 2021 – June 2021

•Reach out to all patients diagnosed with COVID-19 to learn more about patients' medical histories and the people who they have had close contact with

•Provide patients with information and guidance to interrupt ongoing transmission and reduce spread of COVID-19.

•Utilize a web-based platform and telephone to communicate with assigned contacts, obtain symptom information, refer contacts for testing, and provide instructions for quarantine.

•Adhere by official all scripts, policies, and procedures and comply with Pennsylvania Department of Health training regarding confidentiality and the handling of personally identifiable information (PII) and personal health information (PHI).

UPMC System Nursing Resources, Pittsburgh, PA

Nov. 2017 – September 2020

Care Attendant (UPMC system hospitals: Presbyterian, Montefiore, and Mercy)

•Ensure that equipment malfunctions are reported to the appropriate department

•Establish appropriate and effective communication strategies

•Establish professional and respectful interpersonal relationships

•Contributes to universal patient activities including, but not limited to, responding to telephones, assisting with meal trays, and accompanying patients during transport

•Constructively receives feedback and direction

•Identifies and communicates learning needs to the direct supervisor

•Takes action to improve knowledge, skills, and performance

•Requests assistance in planning and prioritizing activities, as needed

•Demonstrates the ability to communicate clearly and effectively with all members of the health care team

•Demonstrates understanding of cultural diversity, horizontal violence, and impairment in the workplace

•Cares for patients and self by supporting safety in the workplace

•Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and colleagues

•Provides feedback to the RN regarding patient care and reports changes in patient status

•Completes clerical functions as needed by department

•Complies with safety policies and procedures including standard precautions and understands policies and procedures for blood borne pathogen exposure

•Strictly adheres to all policies and practices relative to patient care and hospital-related information

HCR Manor Care, Pittsburgh, PA

June 2019 – Sept. 2019

Nursing Assistant Trainee

Bank of New York Mellon, Pittsburgh, PA

Oct. 2015 – Jan. 2019

Liquidity Coverage Ratio – Client Activation

•Provided client data operation assistance.

Corporate Client Information – Global Operations

May 2014 – Oct. 2015

•Examined and ensured consistency among client data collected from various sources.

UPMC Mercy, Pittsburgh, PA

Sept. 2012 – June 2014

Sitter

•Delivered outstanding one-on-one companionship/supervision with patients

•Provides observation and direct patient care as directed by the RN including, but not limited to activities of daily living such as bathing, feeding, transporting, toileting, and ambulating, as well as turning and repositioning patients.

UPMC Work Partners Intern, Pittsburgh, PA

May 2012 – July 2012

TLC Institute, Pittsburgh, PA

Sept. 2019

•Certified Nursing Assistant Certification

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