Customer Service Front Desk
Resume:
Cloresa Segura
Modesto, CA *****
*************@*****.***
DYNAMIC HOTEL DESK CLERK HIGHLY SUCCESSFUL AT
JUGGLING MULTIPLE PRIORITIES WHILE DEVELIVERING
SUPERB SERVICE WITH A SMILE. COMPUTER-SAVVY
AND ORGANIZED WITH STRONG ATTENTION TO DETAIL.
Authorized to work in the US for any employer
Work Experience
Shift Supervisor/Key Holder
Panera Bread - Modesto, CA
February 2018 to Present
Train new employees, fulfill all catering orders and needs, cash handling, delegate breaks and lunches, customer service, cash register, prep, complete orders, stocking, cleaning, etc FRONT DESK NIGHT AUDITOR
BEST WESTERN PALM - Modesto, CA
November 2016 to October 2018
GREETED AND WELCOMED ALL
HOTELS GUESTS WITH A SMILE.
* VERIFIED THAT PERSONAL AND PAYMENT
INFORMATION ON GUEST ACCOUNTS WAS ACCURATE
AND
COMPLETE.
* REVIEWED ACCOUNT INFORMATION AND
CHARGES WITH GUESTS DURING CHECK-OUT.
RETAIL CASHIER / SALESFLOOR
Toys 'R' Us - Modesto, CA
October 2017 to February 2018
GREETED CUSTOMERS AND
ASCERTAINED CUSTOMERS
NEEDS.
* HELPED CUSTOMERS WITH QUESTIONS, PROBLEMS
AND COMPLAINTS IN PERSON AND VIA TELEPHONE.
* STOCKED SHELVES AND
SUPPLIES AND ORGANIZED
TEAM LEADER
Jack in the Box - Modesto, CA
November 2014 to March 2016
PROVIDED
EXCELLENT CUSTOMER
SERVICE * TRAINED KITCHEN STAFF ON PROPER USE OF
EQUIPMENT, FOOD HANDLING, AND PORTION SIZING.
* ENSURED FRESHNESS OF FOOD AND INGREDIENTS
BY CHECKING FOR QUALITY, KEEPING TRACK OF OLD
AND NEW ITEMS, AND
ROTATING STOCK.
Education
High school or equivalent
Skills
• EXCELLENT MULTI-TASKER (10+ years)
• MULTI-TASKER (10+ years)
• TIME MANAGEMENT (10+ years)
• Fast Learner (10+ years)
• Cash Handling (10+ years)
• Training (6 years)
• Delphi
• Basic Math
• Food Handling
• Shift Management
• Food Preparation
• Supervising Experience
• POS
• Food Service
• Customer Service
• Management
• Kitchen Experience
• Cleaning Experience
• Packaging
• Sanitation
• Cooking
• Cashiering
Certifications and Licenses
Excel
Present
Microsoft Word
Present
ServSafe
Assessments
Customer Focus & Orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Conscientiousness — Familiar
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Cooking Skills: Basic Food Preparation — Familiar
June 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar
Front Desk Agent (Hotel) — Expert
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Management & Leadership Skills: Impact & Influence — Familiar May 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Familiar
Working with MS Word documents — Proficient
April 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
* EXCELLENT MULTI-TASKER • MANAGEMENT AND
LEADERSHIP EXPERIENCE
* NEAT AND CLEAN APPEARANCE • STRONG
TIME MANAGEMENT SKILLS
* WORKS WELL AS PART OF A TEAM • ABLE TO KEEP A
CLEAN AND SANITARY WORK STATION
* MULTIPLE
POSITION
Contact this candidate