Service Representative Forklift Operator

Lakeshia Brodie

Lakeshia Brodie Email Address: ************@*****.*** C: 919-***-**** Street Address: 7052 Little Creek Rd Zebulon, Nc 27597

References: Robert Lucas ( Forklift Operator) C: 984-***-****

Brian Terrell ( US Army)

C: 984-***-****

Kamron Bledsoe ( Auto Part Handler)

C: 919-***-****

Dale Scott (Auto Part Handler)

C: 919-***-****

Objective: Veterans Service Representative (Rating)/ Veterans Service Representative (VSR)

SKILLS

Effective written and verbal communication skills; Active listening skills, Policies, procedures, and services knowledge; Customer and Personal Service experience; reading comprehension; Persuasive writing and speaking experience; Critical thinking; Creative writing skills; Strong administration; management and organizational skills; Attentive and detail-oriented; Rational Judgment and Decision-Making skills; Excellent computer skills; working knowledge of: MS Word, Excel, PowerPoint, Access, and Publisher. Oral Communication; Problem Solving; Reasoning.

Education

Graduated Date of June 1995 High School Diploma Graduated with a 3.0 GPA

Wake Forest Rolesville High School

420 W. Stadium Drive, Wake Forest NC 27587

Lakeshia Brodie

Work Experience

Order Picker & Pallet Jack Operator February 2008 - Currently Advance Auto Distribution Center, Raleigh, NC 27615 Work hours 40-60 per week

•Use of computer functions to enter, maintain, locate and create recorders, dispatch, confirm customer and or stock orders to generate delivery manifests and receive incoming and outgoing documents.

• Manage to fulfill shipping and receiving functions within the warehouse, sorts, organize and prepare merchandise for, receiving of the production areas to storage or to other designated areas that are signed by parts and quantity.

• Operates on standing pallet jack, in order to move orders and parts to the designated assigned areas around the wearhouse. While being able to pick out the correct products that meet the consumers needs and matching the correct quantity to the orders. Ensure the accurate and timely delivery of products. All while handling and transporting the material effectively and safely, through the warehouse.

• Manage the safety of self and of other coworkers, while transporting parts on the equipment throughout the warehouse. Being cognizant of coworkers and staff as they walk through the floors for the duration of the shift.

Packaging Pharmaceutical June 2000 - February 2008 Amcor Global Pharmaceutical Packaging Raleigh, NC 27615 Worked hours 40- 60 per week

• Accepting up to 100-300 orders a day, while maintaining performance tasks within acceptable limits for quality, quantity, sanitation, and timeliness of completion, paying particular attention to prevent and eliminate costly errors. While maintaining timely and effective orders that have been assigned to employees. Reaching a goal to ensure consumers receive their products on time.

• Checks and inspects materials received from prior operations to verify accuracy and conformance to specifications on work order form.Understands and follows basic packing instructions including: box pack, bulk pack, poly wrap.

• Complies with sanitation guidelines and good manufacturing practices related to neatness, product cleanliness and personal hygiene. Maintains a neat and orderly work area, in accordance to 5S Standards, by cleaning spills and disposing of trash on a timely basis.

Intuit TurboTax November 1999- December 2000Federal Tax Expert Fort Liberty NC, 28307 Work hours: 40-60 per week.

• Worked with tax experts and between 50-100 clients, in everyday duties of. With responsibilities of helping the Intuit customers who are working on their tax returns or having to delegate their tax returns with; Tax Advice, Tax Calculations, and Filing Tax extensions. Utilizing and leveraging government websites using EDP, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.

• Serves as Federal Tax Expert responsible for personnel and administrative support. Subject matter expert and advisor of all personnel functions to include managing, collecting federal tax income from any person or business that earns any type of income during the current year.

• Implementing the tax rules providing a broad and sweeping definition of taxable income to include all property you receive, regardless of whether you earn it at work, through a business or from making good investments. Although this can seem overwhelming, the rules also provide a wide range of credits, deductions and exclusions that reduce the amount of tax you must pay.

• Document customer interaction. Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customers, empowering, and partnering with the customers, personalizing the experience, and providing them the confidence that they can do their own taxes. While proficient with technology and solid knowledge of computer operations and software.

Lakeshia Brodie

Education

Graduated Date of June 1995 High School Diploma Graduated with a 3.0 GPA

Wake Forest Rolesville High School

420 W. Stadium Drive, Wake Forest NC 27587

Other Information

I certify that I can type 75+ words per minute and that the information within this resume is accurate. Recruiting, Human Resources Management, Human Resources, Benefits Administration, Workers' Compensation, Performance Management, Employee Orientation, Payroll, Office Management, Conflict Management, Financial Report Writing, Talent Acquisition, Employee Evaluation. Combat Lifesavers Course, Basic Leadership Course, Field Sanitation Team.

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