Administrative Assistant Customer Service
Resume:
Anicia Ware
Administrative Assistant
Contact
#604
Houston Tx, 77032
***********@*****.***
Key Skills
Marketing
Microsoft Office
Fundraising
Operations Management
Quality of Service (QoS)
Operational Excellence
Cost Accounting
Service-Level Agreements
Data Entry
Payroll
Purchase Orders
Financial Transactions
Event Management
Event Planning
Critical Thinking
Problem Solving
Customer Service
Communication CRM
Customer Interaction
Management Service Quality
Support Service Level
Agreements (SLA) Data
Integrity
Sales Force
AWS
Amazon Connect
Objective
As an administrative assistant, my primary objective is to support the functioning of the business by working alongside managing staff, coordinating operations, and ensuring exceptional customer service and company moral. I aim to create a positive and productive work environment by communicating with team members, completing present and future goals, and maintaining a proficient performance.
Experience
G and R Tailoring • Houston Tx • 2022 – present Administrative Assistant
•Coordinating appointments and managing the tailor's schedule
•Assisting in customer service by answering phone calls and inquiries promptly.
•Maintaining organized and accurate records of customer orders and alterations.
• Managing inventory and supplies, ensuring adequate stock levels.
•Assisting in the creation and maintenance of a digital filing system, creation of invoices and managing billing processes.
•Maintaining a clean and organized workspace for the tailor and clients.
Accenture • Austin, Tx/Remote • February 2019-Septermber 2024 Customer Service rep/ Content Moderator
• Responding to customer via phone, email or chat in a timely and professional manner
• Addressing and resolving complaints, issues or concerns and finding solutions to satisfy customers maintaining 98% client satisfaction (CSAT) rating on escalated issues found in surveys.
• Keeping accurate and complete customer records in the company's database, including contact information and transactions.
• Serve as primary contact for multi-level support roles related to Google Workspace, Salesforce, AWS and Microsoft office.
•Maintain relevant knowledge of Centered Services training and certification
Anicia Ware
Administrative Assistant pg2 2.
References
Sequoya Gadison
(Accenture Sup.)
Rashi Johnson
(Leif Johnson Ford Sup.)
Manfred Spencer
(GandR tailoring Owner)
*******.*@*****.**
Justin Coleman
(Global Optics Sup.)
***********@*****.***
Experience
Leif Johnson Ford • Austin, Tx • July 2018- January 2019 Finance Administrative Assistant
•Ensuring compliance with regulations and laws, developing and implementing financial strategies, supervising accounting staff, and managing budgets.
• Overseeing financial transactions, Data entry into the system, preparing a balance sheet, updating financial records, and processing invoices.
•Working closely with the sales team and management to ensure accurate and timely processing of car sales transactions and financing paperwork using accounting principles and software. Global Optics (Spectrum) • Austin Tx/hybrid • July 2015-July 2018 Administrative Assistant
• Managing accounts payable/receivable, creating and managing budgets, inventory/supplies, handling payroll and taxes, preparing financial reports, and reconciling bank statements.
• Managing calendars, meetings, appointments, and travel arrangements,
• Preparing/editing correspondence, reports, and presentations using Microsoft Office Suite
• Manage and update databases and filing systems, ensuring data integrity and confidentiality
Contact this candidate