Human Resources Employee Relations

JENELL DANIELS

San Antonio, TX ***** Open to Relocation 808-***-**** ******.*.*******@*****.***

I am fully committed to exploring a new role within the Human Resources profession that offers rewarding challenges with an organization. I have extensive HR experience and a proven track record with Employee Relations, Recruiting, Payroll, and Benefits across multiple industries. As a self-directed learner, I have focus in Human Resources Development utilizing SHRM (National), remaining current with HRIS (Human Resources Information Systems), ATS (Applicant Tracking Systems) Employee Relations, industry trends, and HR best practices using courses, webinars, and certifications in Talent Management/Recruiting. EXPERIENCE

Human Resources Consultant - Contract

Randstad Texas March 2024 – May 2024

Partnered with the client to support leave of absence related to family medical leave policies for multi- state employees.

• Created (SOP) standard operating procedures and trained the benefits team once completed.

• Assisted with the administrative change of employee healthcare benefits plan for six states: FL, GA, NC, SC, TX, and WA.

• Orchestrated the logistics to communicate and conduct open enrollment for plan year 2025. Family Caregiver

Private New Jersey and Texas based Families Hybrid April 2022 – July 2024 During time off from traditional employment, I dedicated myself to caring for and supporting family care in Texas and New Jersey.

• Prepared meals, provided daily activities, and transportation for infant to toddler age, strengthening educational learning development and character building for preparation for Pre-K.

• Cared for elderly family members’, ran errands, accompanied virtual and in-person healthcare appointments, and assisted with seeking financial support programs. Sourcing Recruiter

Orion Talent Texas - Remote August 2021 – April 2022

• Sourced thousands of candidates for janitorial, automotive, technical, and office administration organizations. Effectively communicated with hiring managers to ensure the search was focused on must-have and nice-to-have qualifications. Utilized software platforms to seek candidates that meet the qualifications provided by the client(s).

• Sourced candidates for open requisitions in designated functional area of the client's organization

• Utilized a variety of sources and techniques in line with the client's branding with a focus on active and passive candidates

• Served as the first point of contact for candidates, delivered exceptional candidate care and ensured that candidates were effectively pre-screened before presenting to hiring managers

• Created and maintained candidate pipelines of qualified talent pools in line with the client's current and future workforce plans

Human Resources Consultant

ProService Hawai‘i Honolulu, HI August 2016 – May 2021 HiHR was acquired by ProService in August 2016. Provided solutions that directly impacted PEO

(Professional Employer Organization) and ASO (Administrative Services Organization) client's organization retention and growth. Partnered with a portfolio of 600 clients with more than 20,000 worksite employees to provide practical solutions to HR issues to achieve clients' goals while mitigating risks related to regulatory actions and lawsuits, ensured clients received expert guidance and responses to agency complaints.

• Coached clients management teams to proactively use performance management and improvement to retain employees, while reducing high turn-over

• Represented PEO clients at unemployment claims hearings and appeals to decrease insurance costs for PEO business by 32% by denied employee claims, developed, and maintained current knowledge of unemployment insurance, including processes and regulatory changes during recent pandemic, and the respective roles of the State Department of Labor and Industrial Relations, clients, and worksite employees

• Successfully completed 5 EEOC (Equal Employment Opportunity Commission) complaints, 3 ADA (Americans with Disabilities Act) discrimination complaints and more than 50 clients' internal worksite employee workplace investigations Human Resources Consultant

Hawai‘i Human Resources (HiHR) Honolulu, HI January 2013 – August 2016 Advised PEO/ASO clients HR best practices throughout the worksite employee's life cycle: recruiting, hiring, onboarding, and employment separations; administering policies and procedures; performance management and training. Utilized experience and working knowledge of state and federal employment laws.

• Delivered HR solutions to more than 75 clients with approximately 1,300 worksite employees by advising on employee relation issues

• Indirectly supervised 5 full-time employees in HR Services, payroll, and implementation, established and monitored timelines and schedules, and conducted research for various projects.

• Facilitated on-site client visits for open enrollment in healthcare, drug testing, and separation of employment. Maintained strong business partnerships and quality service

• Trained clients through performance management systems and documents, developed forms, maintained consistency performance review standards, and coached to identify competencies and skills gaps

EDUCATION

Associate of Science

Columbia Southern University Orange Beach, AL

Graduated with honors.

CERTIFICATIONS

American Association of Inside Sales Professionals August 2021 AA-ISP Registry ID: 86429030 Certified Recruiter Sales Professional MEMBERSHIP S

• Society of Human Resources Management – Member since 2014

• Toastmasters, University of Phoenix Chapter, Kapolei, HI – 2016 to 2020 REFERENCES

• Tiffany Donnelly, ProService, (Supervisor), Mobile: 808-***-****, Email: ******@*****.***

• Amy Hudson, ProService, (Colleague), Mobile: 808-***-****, Email: **************@*******.***

• Kalani Morse, HiHR, (Supervisor), Mobile: 808-***-**** Email: ******@*********.***

• Christopher Gomes, HiHR, (Colleague), Mobile: 808-***-****, Email: *******@*******.***

Contact this candidate