Business Development General Manager

Marco Cardillo

Hotelier

Profile

Highly accomplished hospitality professional with a proven track

record of successfully managing city hotels and resorts. Adept at collaborating with stakeholders to create cost-effective solutions and drive seamless collaboration across departments. Strong background in managing properties with multiple outlets, maximizing F&B revenue streams, and fostering teamwork to achieve exceptional results within tight deadlines. Work experience

Resort Manager—Ocean Key Resort & Spa Key West, FL 2023 — PRESENT. www.oceankey.com

With years of international experience, I am currently leading the operations of Ocean Key Resort & Spa, an award-winning resort that is part of Noble House Hotels & Resorts. Ocean Key has an annual turnover of $36 million and an average daily rate (ADR) of over $900. As part of Noble House Hotels & Resorts, the property offers unique and luxurious experiences.

Owner—SHM Consulting: Miami, USA; Rome, ITALY

2018 — 2023

Hospitality advisor specializing in delivering expert advisory and consulting services to hotel and resort portfolio owners across the Caribbean, including Cuba. Skilled in identifying and capitalizing on new business development opportunities through strategic planning and comprehensive market analysis. Enhances operational efficiency by optimizing property management, navigating legal complexities, coordinating construction, and refining training and staffing processes. Cultivates robust client relationships through exceptional service delivery and communication.

Opening General Manager—Board Director, Hotel Saratoga, La Habana CUBA www.hotel-saratoga.com

2006 — 2021

5-star luxury hotel located in the old city,of Havana, a joint venture between Saratoga Resources & Habaguanex S.A.

Broad and diverse responsibilities encompassed all aspects of sales, marketing, business development, budgeting, strategic planning, staff development & training, supervision, guest relations, negotiations, and operations. Responsible for all Capex's new investments. Organizational Impact Contributions:

● Achieved multiple awards from Trip Advisor for

exceptional performance.

Details

Key West, FL 33040, United States

+1(305)815 - 4315

*****@********.**

NATIONALITY:

Italian

Green Card holder

Languages

Italian : mother tongue

Spanish : Expert

English : Expert

German: professional knowledge

Skills

Customer Service

Creative Problem Solving

Project Management

Strategic Planning & Operations

Business Turnaround

Image Identity & Branding

Budgeting & Cost Control

● Conde Nast distinguished it as one of the 'Top Best Hotels of the Americas, ' making it the sole hotel in the country to receive such recognition.

● Acknowledged for achieving the highest RevPAR nationwide.

● Dedicated to delivering quality customer service that fosters trust, attracts new business, and generates additional revenue streams. Cultivates enduring, loyal business partnerships. Proficient presentation skills and persuasive abilities effectively navigate obstacles and expedite positive outcomes.

● Enhanced company productivity through meticulous property maintenance.

Promoted as Board Director of Saratoga Resources and co-owner of the Hotel Saratoga (2016)

Opening General Manager—Maritim Hotels, Havana CUBA 2002 — 2006. www.maritim.de

Recruited to lead pre-opening and start-up operations of the first Caribbean hotel for a German hotel chain. Provided technical expertise, operational leadership, and administrative acumen across all aspects of a 317-room hotel. Recognized for consistently developing systems, processes, and procedures to streamline hospitality operations, improve efficiency, and enhance performance.

Organizational Impact Contributions:

● Successfully positioned and opened the hotel following a 3-year construction delay.

● Recruited and developed a highly capable management team of departmental leaders to drive the hotel's successful launch.

● Established strategic partnerships and skillfully negotiated all contracts.

Task Force General Manager— LTI International Hotels All Inclusive Resorts

2000 — 2002 Kenya / Maldives / Dominican Republic

General Manager, Tryp Hotels All Inclusive resorts 1996 — 2000 Cuba

Entertainer / Traffic Operations / Resort Manager, Ventaclub Resorts

1992 — 1996 Italy / Spain / Turkey

Education

Hospitality and Tourism Management Certificate, Florida Atlantic University, Boca Raton

Bachelor’s degree in Hotel Management, Glion Institute of Higher Education, Leysin, Switzerland

Certified Accounting Diploma, Instituto Tecnico per Ragionieri, Cassino ITALY www.linkedin.com/in/marco-cardillo

Change Management

Analytical Decisive

Quality & Guest Satisfaction

Empowering Leadership Style

Expert Negotiator

Opening Operations

Multi - disciplined leader

Ingenious Problem - Solver

Relationship Builder

Innovative

Complex Problem Solving

Leadership and Teamwork

International Sales

Marketing and Sales

Certification

Community Association

Manager

S EPTEMBER 2022

—

S EPTEMBER 2026

L ICENSE NUMBER :

CAM

58442

License number: CAM 584

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