Customer Service Data Entry
Resume:
SARAH SPAD
Des Moines, IA *****
*********@*****.***
Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
With extensive knowledge of retail operations.
Ready for a new opportunity to help communicate with others. Authorized to work in the US for any employer
Work Experience
Human Resource Supervisor
UPS-Des Moines, IA
August 2023 to December 2023
It was a Seasonal Hybrid position.
Recruiting, virtual and in person events, hiring, spreadsheets, data entry, phone calls, emails, answering all questions/concerns, virtual/in person meetings, daily/weekly reminders, being my bosses right-hand woman, I worked right beside hand in hand with my boss as her personal assistant. Customer service/Cashier
Animal Lifeline Thrift Shop-Des Moines, IA
January 2020 to October 2022
Helping and greeting each customer. Cash register duties, checking the customer out and giving and receiving the correct amount of money. Helping with any questions/concerns. Daily deposit. Knowing my way around the store and company. Pricing merchandise to what I thought was best. Putting out merchandise as requested.
Manager
Visual Impact Hair Tanning and Spa-Des Moines, IA
January 2014 to January 2020
All Manager duties, sales, role playing with employees, hiring and firing, payroll, deposits, assisting customer complaints/problems, weekly evaluation on each employee, upselling products, knowledge of products and history of company. I ran my own little store following up with my head manager and boss for weekly meetings
Education
High school diploma
Norwalk High School - Norwalk, IA
Skills
• Management
• Data entry
• Sales
• Customer support
• Communication skills
• Recruiting
• Human Resources
• Upselling
• Employee Orientation
• Interviewing
• Event Planning
• Personal Assistant Experience
• Pricing
• Microsoft Office
• Customer service
• Account management
• English
• Phone etiquette
• B2B sales
• Leadership
• Microsoft Excel
• Cash handling
• Retail math
• Sales management
• Relationship management
• Customer Relationship Management
• Administrative Experience
• CRM Software
Certifications and Licenses
Driver's License
June 2020 to June 2030
Assessments
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service fit — Proficient
November 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Work motivation — Proficient
December 2023
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
September 2023
Responding to customer situations in a retail setting Full results: Proficient
Written communication — Proficient
January 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Proofreading — Proficient
January 2024
Finding and correcting errors in written texts
Full results: Proficient
Sales skills — Proficient
September 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Inside sales — Proficient
January 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
January 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
April 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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