Scrum Master Team Members

POORNIMA JK

Mobile: +91-782******* E-mail ID: ***********@*****.**.** Location: Bangalore

FOR RECRUITER’S ATTENTION

A Bachelor of Engineering (Telecommunication) graduate with an overall work experience of 18 plus years in IT Software industry. Currently working as Project Manager – Technical Publications at Metapercept Technology Services and looking out for long term/short term/contractual positions. Would like to work effectively and contribute to the organizational goals, while executing very fast-moving projects in Agile methodology independently with little direct supervision.

A Certified Scrum Master from one of the best industry professional experts. Have good experience and knowledge on Agile methodology, Sprint Backlog, Sprint Planning, Sprint Review, Sprint Retrospective, and Scrum events. A professional coach in driving the Scrum teams towards reaching the project goal. Have a clear understanding of all the Sprint Values and Principles and capable of educating the team members about the right ways of project execution during the sprints. Embrace a process-driven and people-driven work culture to ensure that all the quality standards and customer expectations are met along with a significant contribution to the projects. CANDIDATE PROFILE AND PROFESSIONAL SUMMARY

• Involved in managing the 10-member team by delegating the project tasks, coordinating with the client regarding status updates and inputs, and ensuring that all project timelines are met with utmost importance to quality standards.

• Conducting Daily Scrum meetings, Sprint Planning sessions and Sprint retrospective meetings so as to ensure that the team members are well prepared right from the project initiation. Executed projects mainly in Agile methodology.

• Worked along with other documentation team members by following all the instructions as per Product Owner and Leads very diligently.

• Attended the Product demos completed by the R&D teams for every sprint and understand the features well prior to documentation development.

• Reached out to the Project stakeholders, R&D team members, Development owners, and DevOps Leads to complete the reviews, any last-minute changes, quality improvements, and additional feedback from the Field Test teams (specifically for installation and upgrade).

• Plan well on the sprints, create tasks in JIRA, update the JIRA details, and enable the team members to perform well and meet all the expectations set by the client.

• Completed the formal final technical reviews from the Field Test teams/System Test teams, QA teams, and address the corrections on priority.

• Addressed all the publishing activities and upload the final documentation prior to release much ahead of schedule.

DOCUMENTATION TOOLS AND SKILLSETS

AUTHORING TOOLS: Developer Hub MS-Office Adobe FrameMaker (v2018) Oxygen Editor with DITA XML Methodology (v20.1) Tableau PTC Arbor Text Editor Vasont Content Management System Atlassian Confluence DEFECT TRACKING TOOLS: JIRA HP Quality Center IBM ClearQuest Change Control Management DOMAIN KNOWLEDGE: IT Telecom Big Data Analytics Finance Cyber Security and Resiliency Orchestration VERSION CONTROL SYSTEM: Git/GitHub

PLANNING AND UPDATING TOOL: AirTable

API TOOLS: POSTMAN and SWAGGER. API Certification completed. SCRUM MASTER TOOLS AND SKILLSETS

Tools Used: Atlassian JIRA and Miro

Skillsets:

• Professional Coaching and Servant Leadership.

• Effective communication and Collaboration, Client interaction, and Stakeholder interactions.

• Clear understanding of roles and responsibilities of each Scrum role.

• Time Management, Project Plan, and Release Plan.

• Facilitation of Scrum events to drive the teams towards reaching the sprint goal.

• Conflict Resolution, Problem solving, and Clear decision making.

• People Management, Respectful, Openness and transparency, and Commitment.

• Clear focus in achieving the 100% quality and timelines.

• Remove impediments, quick adaptability, and ensure to keep the team always on track. PROFESSIONAL EXPERIENCE AND TENURE: 18 PLUS YEARS

YEAR ORGANIZATION DESIGNATION CLIENT DOMAIN

January 2, 2024 till date

ON SHORT-TERM

CONTRACT

Metapercept

Technology

Services

Scrum Master

Lead Technical Writer

Manager – Technical

Publications

Heretto and O-I IT Software

Jan 2022 – Apr 2023 HCL

Technologies

Technical Writer

Specialist

Kyndryl India Cyber Security

and Resiliency

Orchestration

May 2021 – Nov 2021 Infoworks India

Private Limited

Technical Writer Infoworks India

Private Limited

IT Software

Aug 2020 – Mar 2021 Altair

Engineering

Technical Writer Altair Engineering IT Software

Jul 2018 – Mar 2020 Antuit India Technical Consultant Bimbo Bakeries USA

(BBU)

AI/Big Data

Analytics

Jan 2018 – Jun 2018 Sapiens

Technologies

Technical Writer Sapiens

Technologies

Finance

Jul 2015 – Jan 2018 Lion Bridge

Technologies

Documentation Lead Polycom, Inc. Telecom

Jun 2013 – Jul 2015 Nokia Networks Customer

Documentation

Specialist

Nokia Networks Telecom

Mar 2011 – May 2013 Wipro

Technologies

Senior Executive Cisco Engineering Telecom

Jul 2005 – Sep 2010 Triumph India

Software

Services

Senior Technical

Author

Motorola (U.S) Telecom

DOCUMENTATION DELIVERABLES CREATED

Installation and Upgrade

Technical Specification Software Release Notes

Data Dictionary

Operations Manual Solution Deployment Guide

Getting Started Guide

Administrator Guide

Report Design Documents

Runbook Operational Checklist Cheat Sheet

Troubleshooting Guide

User Guide Open-Source Software

ROLES AND RESPONSIBILITIES

Lead Technical Writer, Scrum Master, and Manager – Technical Publications, Metapercept, January 2, 2024 till date Working on a short-term contract and presently looking to pursue long-term working relationship with the organization.

Tools Used: JIRA MS-Word Oxygen XML Snipping Tool

• Drive the team towards reaching the project goals without any compromise on the quality and timelines.

• Involved in facilitating the Scrum events and delegate the tasks to the team members while also monitoring individual assignments and progress.

• Ensure to deliver the documentation on-time with all the comments addressed for the respective documents.

• Plan well on the sprints, create tasks in JIRA, update the JIRA details, and enable the team members to perform well and meet all the expectations set by the client.

• Attend all client meetings and understand the priorities, generate reports, and record all updates while also tracking the project.

Technical Specialist, HCL Technologies, for the client Kyndryl India, January 2022 to April 2023 Tools Used: MS-Office JIRA OneDrive SharePoint

• Involved in contributing to the product releases for documentation every month without any deviations with respect to quality and timelines. Project is in complete Agile methodology.

• Worked along with other documentation team members by following all the instructions as per Product Owner and Leads very diligently.

• Attended the Product demos completed by the R&D teams for every sprint and understand the features well prior to documentation development.

• Reached out to the R&D team members, Development owners, and DevOps Leads to complete the reviews, any last-minute changes, quality improvements, and additional feedback from the Field Test teams (specifically for installation and upgrade).

• Completed the formal final technical reviews from the Field Test teams/System Test teams, QA teams, and address the corrections on priority.

• Address all the publishing activities and upload the final documentation prior to release much ahead of schedule. Technical Writer, Infoworks India Private Limited, May 2021 to November 2021 Tools Used: Developer Hub JIRA AirTable

• Involved in contributing to the biggest-ever release in Infoworks, the v5.0 Product documentation with adherence to timelines and quality.

• Worked as a single Technical Writer, followed all the instructions as per Product Manager very diligently, and carried over the tasks without any deviations.

• Went through the Product demos completed by the R&D teams for every sprint and understand the features well, prior to documentation development.

• Reached out to the Infoworks R&D team members, Development owners, and DevOps Leads to complete the reviews, any last-minute changes, quality improvements, and additional feedback from the Field Test teams

(specifically for installation and upgrade).

• Released the Product documentation along with the Software Release Notes to the respective Project stakeholders for further publishing and handover.

ROLES AND RESPONSIBILITIES (Continued…)

Technical Writer, Altair Engineering, August 2020 to March 2021 Tools Used: Oxygen Editor Camtasia JIRA Confluence Git/GitHub SnagIt

• Worked on two main releases and owned Administrator Guide and User Guide. Regularly followed up with the Senior documentation team members, access the application, verify the document correctness, and complete the JIRA tasks that are assigned.

• Followed up with the development team members for regular updates, understand the features, and product know how better.

• Used some of the tools such as Camtasia for video recording, SnagIt for image editing, and DITA XML for documentation authoring.

• Pushed the source files on GitHub and ensured that the latest documentation set is always available on Git repository. Learnt the Git/GitHub tool as part of self-learning and created a 63-page document for reference that included all the main Git commands, steps to install, and procedures that need to be followed as per the workflow. Technical Consultant, Antuit India for the client Bimbo Bakeries, July 2018 to March 2020 Tools Used: MS-Office JIRA Confluence SharePoint PaintShopPro

• Worked as an individual contributor and the first Technical Writer to handle all the documents from start as per documentation requirements.

• Regularly interacted with the Data Architects, forecasting teams, Data Analysts, and Scrum Master for updates and product knowledge, and completed the documents on-time.

• Created the Brand Documentation Style Guide for the team and streamlined the formal processes by documenting the Documentation Plan, Self-Review and Peer Review Checklists, Release Plan, and so on.

• Handed over the documentation after all the updates are completed and send the Release e-mail to the entire team.

ROLES AND RESPONSIBILITIES (Continued…)

Technical Writer (Contract), Sapiens Technologies, January 2018 to June 2018 Tools Used: MS-Office SharePoint Confluence PaintShopPro

• Worked as an individual contributor to handle all the documents from start and also updates to the existing documents as per documentation requirements.

• Interacted regularly with the Development teams and Testing teams for inputs and ensure that the information presented is always accurate and correct.

• Interacted with the core team, engineering team, and subject matter experts, and gain more product knowledge as part of the technical know-how and information-gathering process. Documentation Lead, Lionbridge Technologies for the client Polycom, July 2015 to December2018 Tools Used: MS-Office Adobe FrameMaker Oxygen Editor with DITA Methodology Confluence SharePoint PaintShopPro

• Worked both as an individual contributor and a good team player.

• Understand the project requirements better and adhere to the timelines without any schedule deviations.

• Scheduled Formal technical reviews, Desktop reviews, and Production reviews ahead of time as part of the review phase.

• Worked closely with the core team members to understand and gain more expertise on product knowledge and create all documents as per business requirements.

• Be proactive and move along with the development/testing teams as part of the Agile process.

• Able to create documentation planning documents as part of the Agile process and also delegate tasks to the reporting team members as progress.

ROLES AND RESPONSIBILITIES (Continued…)

Customer Documentation Specialist, Nokia Networks, from May 2013 to June 2015 Tools Used: MS-Office Adobe FrameMaker Oxygen Editor DITA JIRA SharePoint

• Worked both as an individual contributor and a good team player.

• Understand the project requirements better and adhere to the timelines without any schedule deviations.

• Schedule Formal technical reviews, Desktop reviews, and Production reviews ahead of time as part of the review phase.

• Worked closely with the core team members to understand and gain more expertise on the product knowledge and create all documents as per business requirements.

• Be proactive and move along with the development/testing teams as part of the Agile process. Senior Technical Writer, Wipro Technologies for the client Cisco US, May 2011 to May 2013 Tools Used: MS-Office HP Quality Center Electronic Document Control System (EDCS)

• Worked both as an individual contributor and as a good team player with significant contribution to the respective projects.

• Able to understand the project scope and work towards quality improvement by adhering to the company standards.

• Able to quickly ramp up with little direct guidance and understand the project requirements better, to achieve on-time delivery without any schedule deviations.

• Capable of interacting with the core team, engineering, subject matter experts, and gain more product knowledge as part of the technical know-how and information gathering process.

• Scheduled formal technical reviews, desktop reviews, and any production reviews ahead of time as part of the review phase.

• Attended all the core team meetings, weekly status meetings, sprint meetings, and any technical demos during the documentation development phase.

ROLES AND RESPONSIBILITIES (Continued…)

Senior Technical Author, Triumph India for the client Motorola US, July 2005 to September 2010 Tools Used: MS-Office Adobe Frame Maker Vasont Content Management System Epic Editor

• Worked both as an individual contributor and a good team player.

• Understand the project requirements better and adhere to the timelines without any schedule deviations.

• Scheduled Formal technical reviews, Desktop reviews, and Production reviews ahead of time as part of the review phase.

• Worked closely with the core team members to understand and gain more expertise on the product knowledge and create all documents as per business requirements. ACHIEVEMENTS AND AWARDS

• Achieved Appreciation award in March 2006 in “Triumph India”, for excellence in work and commitment.

• Achieved the “Feather in My Cap” award in November 2012 in “Wipro Technologies”, for the outstanding contribution in the project.

• Received Cash award from the customer in January 2013 in “Wipro Technologies”, in recognition of the great work in the project.

• Received an award as “Praise excellence for Win together” in June 2014 in Nokia Networks, from one of the peers for support on document reviews.

• Received an “E-thank You” award from the Project Manager in “Nokia Networks” for process adherence in the projects and commitment.

• Achieved Spot appreciation cash award from the Project Director in “Lion Bridge Technologies” in September 2015 for completing the documentation deliverables on-time.

• Achieved an appreciation from the “Sapiens Management” as “Word Fanatic” for good hard work and dedication in the project.

• Received “BBU Bread Loaf” Award from US Senior Vice President – Customer Success Management in Antuit India in September 2019 for creating the best quality documentation.

• Achieved “Star Performer” award from Metapercept in May 2024 for a good contribution in the project.

“ Poornima has responded flexibly and quickly to both client and internal Antuit changing requirements, helping to establish a solid base of documentation for the BBU engagement. Poornima has helped establish a strong foundation.” EDUCATIONAL QUALIFICATION AND PERCENTAGE OF MARKS

EDUCATION/DEGREE COMPLETION

YEAR

COLLEGE/INSTITUTION PERCENTAGE OF

MARKS

Bachelor of Engineering

(Telecommunication)

2004 Atria Institute of Technology,

Bangalore, (VTU)

64.5%

Pre-University College (PUC)

Physics, Chemistry,

Mathematics, Biology

2000 Vijaya College, Bangalore 75%

SSLC/10th Standard 1998 Model Education Society (MES), Bangalore

89.44%

SHORT LINES ABOUT POORNIMA JK

Poornima has a positive and always say “Yes” attitude and is very confident in accepting any kind of task delegated by the supervisors, leadership, or the project stakeholders. She is very much dedicated to the work assigned to her and is capable of delivering the best quality documentation and deliverables. She always plays an integral role in the team by dedicating 100% interest, commitment, and owns the complete responsibility of the project to be successful. She is a quick learner, innovative, very polite, kind, and a very strict disciplinarian able to meet all the expectations set by the team and is a role model for others. She is very bold, honest, accountable for each and every minute, sincere, truthful, competitive, respectful, and with all her great acquired individual professional qualities, she has raised bar for other coworkers in all the organizations by winning confidence and trust of her senior leadership and clients. She has experience mainly with US (14 plus years), UK (2 years), Israel (0.5 years), and India (1.5 plus years).

PRINCIPLES FOLLOWED BY POORNIMA JK

Sprint Your Way to Scrum, First Things First, Seven Habits of Highly Effective People. ATTACHMENT: SCRUM MASTER CERITIFCATION COMPLETION

Please see the Scrum Master completion certificate and API Certification in the last page of this resume. EMPLOYEE DECLARATION

I hereby declare that all the statements furnished herein are true, complete, and correct to the best of my knowledge and belief.

Poornima J.K

Metapercept Technology Services

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