Customer Service Business Development

Kirupa Shankar

+91-950******* ***************@*****.***

coimbatore-IN

PROFILE

Customer-focused professional with over 2 years of experience in business development, inside sales, and client relations across SaaS and B2B sectors. Adept at maintaining client satisfaction, resolving customer issues, and delivering personalized solutions. Proficient in CRM systems, with a history of building strong customer relationships that drive both retention and growth. Seeking opportunities to leverage these skills in a role centered around customer service and support.

BUSINESS DEVELOPMENT ASSOCIATE BYJUS THE LEARNING APP MAY 2020 - DEC 2020

Counselling sales and fostering long-term relationships and ensuring customer satisfaction through tailored learning solutions. Handled stakeholder engagement by understanding client needs and aligning product features to enhance learning outcomes. Awarded Grade A for best use of CRM (Leadsquared)

WORK

EXPERIENCE

VIRTUAL CUSTOMER SERVICE ASSOCIATE AMAZON INDIA JUNE 2019- MARCH 2020

Delivered top-notch customer success by resolving order and delivery issues, ensuring a high level of customer satisfaction. Demonstrated excellent communication skills through calls, live chat and email support, resolving hundreds of customer queries daily. Applied strong problem-solving skills to ensure smooth resolution of customer queries.

Provided efficient customer support, addressing high volumes of order, delivery, and product-related queries.

Worked closely with internal teams to ensure timely resolution of escalations, enhancing customer satisfaction.

Awarded the "Customer Obsession Award" for outstanding customer service during the 2020 peak season.

Contributed to customer loyalty by resolving issues promptly and fostering positive interactions.

BUSINESS DEVELOPMENT ASSOCIATE &TEAM LEADER CUEMATH-

(CUELEARN PVT LTD) FEB 2021 - AUG 2022

Led a team of associates responsible for both sales and customer onboarding, ensuring smooth client transitions and ongoing support. Regularly interacted with customers to address their concerns, providing timely solutions and maintaining satisfaction throughout the customer journey.

Collaborated with cross-functional teams to address client needs, furthering customer retention and satisfaction.

Monitored team performance, focusing on customer feedback and quality of service to optimize the client experience.

EDUCATION

PSG COLLEGE OF ARTS AND SCIENCE,COIMBATORE 2014-2017 Bachelor of Commerce ( Retail Marketing )

DR G R DAMODARAN COLLEGE OF SCIENCE, COIMBATORE 2017-2019 Masters in International Business (Logistics & Supply-chain management) (Firstclass) ST.JOSEPH'S MHSS SCHOOL 2014 (SSLC & HSC)

SKILLS & QUALIFICATIONS

Customer Service & Engagement

Client Relationship Management

CRM Software (LeadSquared, Amazon CRM)

Customer Retention & Issue Resolution

Cross-functional Team Collaboration

Customer Onboarding & Training

Data Analysis & Reporting

Microsoft Office Suite & Google Sheets

PERSONAL DETAILS

Name :Kirupa Shankar.K

D.O.B :05.09.1996

Gender :Male

Nationality :Indian

Languages :Tamil, English

The above particulars furnished by me are true to the best of my knowledge. PLACE:

COIMBATORE

Yours sincerely,

(KIRUPA

SHANKAR.K)

CAREER BREAK AUG 2022 – AUG 2024

Engaged in rigorous preparation for the State Civil Service Examination with a selection rate of approximately 0.5%, developing analytical, time management, and strategic problem-solving skills.

Fully committed to re-entering the workforce with a focus on applying acquired skills to drive business growth and client satisfaction.

Contact this candidate