Customer Service Data Entry

CC

CRYSTAL COBB

***********@*****.*** 919-***-**** Louisburg, NC 27549

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Complaint resolution

Report Generation

Inbound and Outbound Calling

Data Entry

Scheduling

Information Security

Paperwork Processing

Coordination

Call Management

Shipping and receiving understanding

Delivery Scheduling

Customer consulting

Conflict Resolution

Truly Blessed Auto LLC Durham, NC

Customer Service Representative

08/2022 - Current

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Provided accurate information about products, prices and services. Greeted customers and provided exceptional customer service. Ensured compliance with all relevant rules and regulations governing data entry activities.

Utilized specialized software applications related to the job role. Collaborated with other departments to resolve issues regarding incorrect data entries.

Franklin Plastic Surgery Cary, NC

Administrative Assistant

01/2022 - 07/2023

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records. Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Coordinated patient care services with the medical team to ensure quality and timely delivery of care.

Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress. Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.

Summary

Skills

Experience

Education and Training

North Carolina State Board of Community College Raleigh, NC GED

09/2024

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