Customer Service High School

Ayannia Donahue

******.*****.**@*****.*** 903-***-**** Longview, TX

SUMMARY Dedicated professional with 6 years of experience in customer-focused roles, seeking a Patient Access Rep Admitting position. Strong background in managing client communications, collections, and maintaining organized environments. Exceptional communication skills honed through various management and receptionist positions. WORK EXPERIENCE Micrometl Longview, TX

Machine Operator Sep 2020 - Present

• Operate a variety of machining equipment, ensuring adherence to safety standards and production goals.

• Execute multiple machine operations concurrently, maintaining precision and quality in product output.

• Provide training and mentorship to new machine operators, enhancing overall team efficiency and performance.

Arbys Restaurant Longview, TX

Shift Manager May 2020 - Sep 2020

• Managed a team to ensure adherence to quality standards for both food and customer service.

• Collaborated with staff to efficiently coordinate break and shift schedules in compliance with state labor regulations.

• Maintained operational excellence during shifts, contributing to a consistent dining experience.

Burger King Longview, TX

Shift Manager Mar 2020 - May 2020

• Managed team operations to ensure adherence to business objectives and customer service standards.

• Delivered comprehensive training to new staff, enhancing overall team competency and performance.

KB Throwbackshop

Co Owner Longview - 02/2008 -

03/2020

• Implemented supply chain evaluation strategies to enhance cost-effectiveness and operational improvements.

• Developed and trained a competent team, resulting in streamlined business processes and enhanced productivity.

Allison's Tax Service Longview

Receptionist Jan 2006 - Apr 2007

• Managed incoming client communications, ensuring prompt assistance and maintaining accurate records for client interactions.

• Maintained an organized reception environment, contributing to a welcoming atmosphere for clients and efficient call routing. EDUCATION Pine Tree ISD

High School, High School Diploma

Longview, TX

Kilgore College

N/A, Paralegal Studies

Kilgore, TX

Northwest Central Academy

High School Diploma, High School

Tomball, TX

May 2009

SKILLS Preparing Shipments • Quality Assurance Controls • Assembly Procedures • Machining and Production Standards • Communication • Active Listening • Problem Solving • Empathy • Technical Proficiency • Data Entry • Multitasking • Patience • Conflict Resolution • Customer Relationship Management (CRM) • Accuracy • Financial Management • Compliance Standards • Customer Service • Teamwork CUSTOM SECTION

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