Customer Service Representative

ERNESTINE J I NGWA

CUSTOMER SERVICE REPRESENTATIVE

CONTACT PROFESSIONAL

SUMMARY

Yukon, OK 73099

*** – 977 - 1882

**************@*****.***

I am a self-motivated, resilient, and experienced customer service representative with a chat, email, and phone support background. I am passionate about helping customers resolve their issues and find what they need efficiently. I have experience in professionally assisting customers with pre-sales and post-sales inquiries, processing returns and refunds when necessary, responding to all customer requests, and updating customer information while adhering to company policies.

SKILLS EXPERIENCE

Customer service

Troubleshooting

Effective communication

Patience and team player

Active listener

Attention to details

Customer service Rep

GLOBAMIT LLC Jan 2024 – August 2024

• Responding promptly to customer inquiries via telephone and emails in an efficient and professional manner

• Processing orders, forms,

• Promoting company products and services to customer

• Directing requests to other departments that do not fall under my scope of support

• Maintaining up-to-date papers and computer-based files and administration system

Certified Nursing Assistance

Ranchwood Nursing Center Nov 2022 – Dec 2023

• Answering phone calls for clients when needed.

• Implementing a new patient care plan that resulted in a 20% reduction in patient falls and an increase in patient satisfaction

• Collaborated with nursing staff to implement a wound care protocol, resulting in a 30% reduction in wound infection and an increase in the healing rate

• Assisted the client in completing activities of daily living

(feeding, showers, appointments, and comfort)

EDUCATION

Oklahoma Community

College

Currently Attending

Degree in Nursing

London School of Commerce

2014 -2018

BSc. International Business

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