Customer Service Quality Control

Don Didham

**** *** ******, ********, ******* T*B2K9 Home: 780-***-**** - Email *********@*****.***

Summary

Hardworking, strong and physically agile professional who excels at supervision and all areas of production. Customer service and delivery.

Highlights

Organizational skills

Multi-unit operation management

Strategic thinker

Staff Motivation

Production procedures

Team Leadership

Fast learner

Deadline Driven

Staff training development

Manual Labor skills

Managing large crews

Inventory Control Practices

Quality control

Industry Safety equipment

Consistent work history

Employee Performance reviews

Computer skills (Microsoft office, excel, spreadsheets)

Accomplishments

Leadership

Served as key contributing member to Leadership team. Personally managed production activities to guarantee 98% of orders were manufactured on time. Contributed to an annual 30% increase in productivity through improvements in operations, quality, safety and administration.

Crew Management

interviewed, hired and maintained a team of 30 production employees.

Machine Troubleshooting

Performed effective troubleshooting of CNC Knife Tables, industrial band saws, 2 Large and 2 small Semi-Automatic Dye Cutting Presses, welding and grooving equipment and robotic welder.

Work Experience

QNDE warehouse

March 2024 to present

Aero Car Parts Delivery Driver

October 2023 to February 2024

APD Delivery Driver

July 2022 to September 2023

Deliver automotive parts to customers. Pick up parts from customers and vendors.

Quality control/verification of parts and products.

Customer service

Operate company vehicle

Owner operator Infinite Property Services

Aug 2021to June 2022

Renovations, installs, repair and services.

Cutting grass, clearing snow, gardening

Receiving/Warehouse associate Thomas Skinner & Son, Edmonton, Alberta

March 2021 to July 2021

Receiving/verification of daily goods, helping in shipping, machine movement via large forklifts and helping customers.

Receiving NIS Northern Industrial Sales, Edmonton, Alberta

September 2019 to March 2020

Duties include offloading of trucks, verification of incoming googs, receiving of goods. Safe operation of power equipment, communicate with the sales and purchasing teams. Reporting damaged goods and paperwork.

Power Equipment Operator MTE Logistics Inc, Edmonton, Alberta

June 2019 to August 2019

Duties include safe and efficient operation of power equipment. Picking orders, quality controlof orders, loading and offloading of trailers and inventory counts.

Business Development EPS Molders Inc. Edmonton, Alberta

Oct 2016 to February 2019

Duties include outside/Inside sales, meet and greet with customers. Develope new relationships with customers. Quote, follow up and completion of orders. Working on the production floor including operating Hotwire CNC machines. Quality control of cured materials, cutting of parts and size verification.

Forklift operation.

Created SOP'S and checklists.

Owner/Operator D & D Home Innovations, Edmonton, Alberta

April 2015 to October 2016

All aspects of contracting, demo, renovations and complete builds. Refurbishing of existing assets,

indoor and outdoor work.

Production Supervisor AGS Flexitallic. lnc - Edmonton, Alberta

August 2009 to April 2015,

Oversaw the production process and managed the production schedule. Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints. Hired and managed staff, overseeing any personnel grievances. Made sure that products were produced on time and are of good quality. Monitored and adjusted production processes or equipment for quality and productivity. Planned and laid out work to meet production and schedule requirements. Responsible for the selection and maintenance of equipment. Troubleshoot problems with equipment, devices or products. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Lead hand CCI, Edmonton, Alberta

October 2006 to July 2009

Operating cement press machine. Performed quality checks to ensure finished product meets company and customer specifications. Performed preventative maintenance for equipment and tools, including tracking up and down times. Dealt with custom aggregate for specific production runs. Managed a crew of 5-10 employees. Reported into operations manager. Prepared reports for upper management in regards to product quality, machine problems and reports on employees.

Volunteer

Past and present coach for both baseball and hockey, including fundraising, organizing events and management of team. Volunteer for my daughter’s cheerleading team, driving girls to and from events, set up and teardown, and security. I also volunteer in our community league.

Education

Certificate Completion,

M.H.S.A, Edmonton, Alberta

Advanced Supervisor Training

Accident Investigation

Confined Spaces Hazard Assessment & Analysis

LSE (Leadership for Safety Excellence)

Certificate Completion

Norquest College, Edmonton, Alberta

Supervisory Leadership Course

Certificate Completion

Lift Truck Safety Centre Inc., Edmonton, Alberta

Forklift Operation; Counter Balance, Narrow Aisle and Power Pallet Truck Operator.

(Still current)

High School Diploma

Queen Elizabeth High School, Edmonton, Alberta

References

References are available upon request

Contact this candidate