Server 2024

EvangelineNeroza

****BlackmaneWay,NorthLasVegas,NV89081

510-***-**** *****************@*****.***

PROFESSIONALSUMMARY

Dynamicandresults-orientedprofessionalwithover25yearsofexperienceinthefoodandbeverageindustry, encompassingrolesfromservertomanagementinprestigiousestablishments.Proventrackrecordofleadingteams toachieveoperationalexcellence,drivingcustomersatisfaction,andensuringfinancialsuccess.Adeptatoptimizing processes,reducingcosts,andenhancingguestexperiences. CORECOMPETENCIES

•OperationalManagement:Food&laborcostcontrols,P&Lmanagement,vendorsourcing&negotiation

•TeamLeadership:Humanresourcesmanagement,teambuilding,staffretention&development

•CustomerRelations:High-levelcustomersatisfaction,serviceexcellence,problemresolution

• Technical Skills:Proficient in Aloha,Squirrel,Micros,SpotOn,Toast,OpenTable,Sevenrooms,Yelp, MYOB,QuickBooks,MSOfficeSuite

PROFESSIONALEXPERIENCE

Server

SlantedDoor Napa,CA 2024

•ProvidedexceptionalserviceataJamesBeardAward-winningVietnameserestaurant. FoodandBeverageAssistantManager

RitzCarltonHotel SanFrancisco,CA 2022–2024

•Managedfoodandbeverageoperationswiththreeoutletsata4-starluxuryhotel,ensuringsuperior servicewithForbesstandardsandfinancialtargets.

ServerandBartender

ThanhLong&Crustacean SanFrancisco,CA 2017–2024

•Deliveredhigh-enddiningexperiencesinafineVietnameseseafoodcuisinesetting. Server

OutTheDoor(OTD) SanFrancisco,CA 2016–2020

•Servedinahigh-pacedenvironmentataJamesBeardAward-winningVietnameserestaurant. FoodandBeverageManager

SerranoHotel–Jasper’sCornerTap SanFrancisco,CA 2015–2017

•Spearheadedservingstrategies.

•Enhancedfoodandwineknowledge.

•Collaboratedonnewmenuconcepts.

•LedeffortsinexecutinglargebanqueteventsincoordinationwithSalesandCateringdepartments. AssistantStaffingManager

AcrobatOutsourcing SanFrancisco,CA 2009–2015

•Coordinatedstaffingforvarioushospitalityroles,managingdailyoperationsandclientrelations. AssistantGeneralManager

ColibriMexican-Bistro SanFrancisco,CA 2010–2015

•Directedoperations,marketing,andcustomerrelations,significantlyincreasingsalesandreducingcosts. GeneralManager

Vo’sRestaurant Oakland,CA 2008–2010

•Ledoperationalimprovements,stafftraining,andcostreductionstrategies,boostingrevenueandguest satisfaction.

SpecialEventsManager&Operations/FloorManager

CrustaceanRestaurant SanFrancisco,CA 2002–2007

•Executedmarketingstrategies,managedfoodinventory,andhostedhigh-profileevents,drivingsignificant businessgrowth.

OperationsManager

DonatelloHotel–ZingariRistorante SanFrancisco,CA 2000–2002

•Implementedservingstrategies,analyzedfinancialdata,andmetaggressivesalestargets, increasinggroupreservationsandguestengagement.

ADDITIONALEXPERIENCE

PatientFoodandNutritionSupervisor(UnionPosition)

UCSFMedicalCenterBenioff’sChildrenHospital SanFrancisco,CA 02/2015–08/2015

DirectorofSalesandMarketing

ParkPlazaHotel Oakland,CA

01/2007–04/2007

PropertyGeneralManager

QualityInn&SuitesDBAChiragInvestment PointRichmond,CA 1999–2000

FrontDeskManager

DaysInnCivicCenterDBAChiragInvestment SanFrancisco,CA 1996–1999

PROFESSIONALDEVELOPMENT

• ServSafeCertifiedFoodandSafety

• ServSafeAlcoholTraining

• RBS/ABCAlcoholCertified

***Referencesavailableuponrequest.

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