Customer Service Quality Assurance

-Michael Stone

252-***-**** ***************@*****.***

SUMMARY STATEMENT

A dedicated and detailed oriented customer service professional with a diverse employment

background in retail and production. Works well in a group or individually. Develops rapports easily

with others. Possesses a strong work ethic and integrity.

SKILLS

Customer Service Forklift/Pallet jack Operator Communication Skills

Negotiation Inventory Control Motivated

Supervision Conflict Resolution Production

Organizational Skills Stocker Quality Assurance

WORK EXPERIENCE

PRODUCTION

Loaded and unloaded items from machines, conveyors, and conveyances.

Operated machinery used in the production process, or assist machine operators.

Placed products in equipment or on worked surfaces for further processing.

Examined products to verify conformance to quality standards.

Loaded and uploaded trucks

CUSTOMER SERVICE

Conferred with customers by telephone or in person to provide information about products or

services.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Kept records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

Resolved customers' service or billing complaints by performing activities.

Completed contract forms, prepared change of address records, or issued service

discontinuance orders, using computers.

GROCERY MANAGER

Provided customer service by greeting and assisting customers and responding to customer

inquiries and complaints.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash

receipts, or in performing services for customers.

Examined merchandise to ensure that it is correctly priced and displayed.

Monitored sales activities to ensure that customers receive satisfactory service and quality

goods.

Instructed staff on how to handle difficult and complicated sales.

WORK EXPERIENCE

4/2023-1/2024 Team Member Target Kill Devil Hills, NC

Stock shelves, scan products, assist customers

2022 Produce Associate Food Lion Southern Shores,NC

Unloaded trucks, assisted customers, stocked items in department, down stacked

Pallets

04/2021-11/2021 Maintenance BJ’S Chesapeake,VA

Cleaned breakroom and bathrooms, operated floor scrubber

11/2021-03/2022 Loader Lowe’s Kill Devil Hills, N.C.

Gathered carts from parking lot, assisted customers loading merchandise, pulled

Internet orders from stockroom, emptied trash cans

11/2020-03/2021 Maintenance Hampton Farms Edenton, N.C.

Cleaned breakroom and bathrooms, operated floor scrubber, worked production

Line as needed

06/2020-09/2020 Warehouse Worker Colony Tire Edenton, N.C.

Forklift operator

Scanned pallets of tires for orders, drove forklift to put pallets in truck loading area

08/2019-12/2019 Seasonal Stocker Variety Wholesale Williamston, N.C.

Unloaded trucks, stocked shelves, built displays, assisted customers

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