Customer Service Dietary Aide
Resume:
Angela P. Wiggins
Fredericksburg, VA *****
******************@*****.***
Objective
Seeking an opportunity where I can utilize my problem-solving, customer-service and communication skills to enhance the lives of others.
Summary of Skills
Ability to operate comfortably and effectively in a fast-paced work environment, and effectively prioritize and execute tasks under pressure.
Demonstrates accountability, professionalism, receptiveness to change, and creativity.
Excellent communication and organizational skills.
Education/Training
Paraprofessional Counseling Certificate
Germanna Community College (2013)
Work Experience
Spotsylvania County Public Schools, 2022-Present
Paraeducator
Assist students with organization and completion of daily work assignments.
Work with students individually and in small groups reinforcing instruction and motivating learning.
Assist with monitoring and managing student behavior and classroom management.
Performs clerical support tasks.
Universal Health Services (UHS), 2021–2022
Pre-Services Specialist
Handled inbound and outbound calls to schedule and pre-register patients for services.
Conducted insurance verification for authorization of services.
Collected co-pays and deductibles.
Interpreted managed care contracts; Medicare regulations; medical and anatomy terminology.
Rappahannock Area Community Services Board (RACSB), 2019-2021
DSP
Learned and applied medical terminology to execute tasks.
Assessed and assisted with activities of daily living (ADL) and special needs.
Performed food preparation.
Saber Healthcare Group, 2018-2020
Dietary Aide
Assisted with meal preparation and delivery.
Maintained a clean and safe work environment.
Communicated patient related problems/concerns to appropriate personnel in a timely manner.
Public Partnership, 2018
Companion Aide
Provided companionship and assisted with daily activities and personal care as needed.
Remained alert to problems or health issues of patients and competently responded.
Assisted patients to maintain comfort levels.
Helped patients maintain optimal health by overseeing medication administration.
Mary Washington Hospital, 2007-2009
HealthLink Dispatcher
Performed administrative and customer service tasks.
Answered phones promptly and transferred accordingly.
Announced codes for the hospital.
Supported hospital and physician needs.
Performed community care services.
Mary Washington Hospital, 1996-1997
Unit Secretary
Performed a variety of patient-centered clerical tasks.
Answered phones, assisted visitors with questions and needs, and helped patients with basic needs and care.
Assisted with paperwork.
Provided proper chart readiness.
Ensured documentation was correct and properly signed for patient discharge.
Used and understood medical terminology.
Worked with doctors and other professionals learning how they work and gaining experience from interacting with them.
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