Customer Service Quality Assurance
Resume:
Mary Beth Neeper
Tucson, Az *****
**************@*****.***
WORK EXPERIENCE
Starbucks, Tucson, Arizona
Barista Jan 2006-Mar 2015
● Providing excellent customer service
● Thorough knowledge of product
● Maintaining a clean and organized work area
● Cash management
● Working as a team player
● Punctuality
● Maintaining proper dress code
Shift Supervisor Apr 2007- Mar 2012
● Individual till drops
● Balancing the safe
● Making cash change
● Daily bank deposits
● Holding employees responsible for individual tasks
● Daily reports to upper management
● Organizing daily floor plans
● Training new employees
Assistant Store Manager Mar 2012-Mar 2014
● Writing weekly communications
● Setting up new promotions
● Organizing and running store meetings
● Weekly product counts
● Monthly product counts
● Placing and receiving product orders
● Constructing weekly schedules
● Quality Assurance audits
● Interviewing potential new hires
● Hiring/ Firing employees
● Issuing corrective action forms
Fry’s Food Tucson, AZ
Deli Clerk - Jan 2018- Jan 2019
● Providing quick and effective customer service
● Maintaining and properly using all machinery
● Following food safety procedures
● Being flexible to moving into other departments when needed Round One
Food and Beverage associate- March 2022- Mary2024
● Providing customers with quick and effective service
● Handling money
● Making orders to standard
● Following food safety guidelines
● Helping other coworkers
● Being able to work in other departments
Bartender May 2022-2024
● Providing customers with care and service
● Ensuring all customers are over the age of 21
● Ensuring all customers have the correct ID
● Making beverages to standard
● Cash handling
● Keeping the bar stocked and clean
EDUCATION
Rincon High School
● General Education
● Graduated Marr 2006
Pima Community College
● General studies with emphasis on English studies
● American Sign Language Interpreting program
Additional Skills
● One on one work with mentally challenged children of all ages for the last 20 years
● Main caretaker for my grandparents for the last 2 years
● The ability to run and organize several stressful tasks at the same time
Contact this candidate