Customer Service Data Entry

Lan Young

Customer Service Representative

Riverside, CA 909-***-**** ***************@*****.*** Dedicated professional, seeking the position of management/ customer service, has a proven track record of success in providing the highest level of customer service. Experience

Hertz Branch Manager July 2017 - Present

• Data entry and reporting

• Handling customer complaints

• Checking in and out customers for rentals

• Transporting vehicles to different branch locations

• Sales and Marketing

• Overseeing daily operations of office and staff

Allied and Economy Rent a Car Branch Manager October 2013 – July 2017

• Data entry and reporting

• Handled customer complaints

• Checking in and out customers for rentals

• Sales

• Overseeing daily operations of office and staff

• Bank deposits

Extended Stay America Customer Service Representative August 2012 - October 2013

• Checking in and out customers for hotel rooms

• Maintained daily hotel operations

• Handled guest complaints

• Book room reservations and checked availability

• Night Audits

Education

Everest College, Ontario, CA 2013

Major: A.S. Paralegal

Skills & abilities

• Management / Leadership

• Problem solving

• Communication

• Proficient in Microsoft

• Bilingual in English and Vietnamese

*References upon requests

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