Customer Service Rep

LaDeva Edmiston i

**** **** ****, *********, ** *7013 ■ H: 615-***-**** ■

*******@*****.***

Goal-oriented customer service rep. dedicated to high levels of customer satisfaction and meeting aggressive business goals. Very organized and reliable with specialized knowledge in clerical and problem solving.

Customer and Personal Service Critical Thinking

Time Management Clerical

Computers and Electronics Troubleshooting

Cna, 09/2018 to Current

Nashville ill Center for Rehabilitation ili i & Healing li – Nashville, TN

Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.

Interview patients upon admission and record

information.

Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff.

Receptionist i i, 02/2015 to 10/2018

Vanderbilt il Women's ' Health l Clinic li i – Nashville, TN Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Receive payment and record receipts for services.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Customer service i rep. . Call ll center, 04/2012 to 02/2015 Asurion i – Nashville, TN

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Perform payroll functions, such as maintaining

timekeeping information and processing and submitting payroll.

Professional r f i l Summary r

Skills ill

Experience ri

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