Interpreter/Data Entry

Interpreter On-Line Interpreters **** – Present

● Identify and address barriers to high-quality patient care and satisfaction by providing medical

interpretation to facilitate clear understanding and direct communication between providers and patients.

● Drive clients to medical appointments by translating written documents to enhance patients' and families'

comprehension of medical procedures, treatment, discharge instructions, and follow-up care.

● Facilitate health-related communication between healthcare providers and patients by liaising between

patients, clinicians, and departments to coordinate all referral processes and services.

● Provide quality service to navigate healthcare barriers by helping individuals, families, groups, and

communities access resources, including health insurance, finance, quality care, and health information.

● Provide cultural mediation to accelerate patient care, serve as primary contact to provide and respond to

medical services and inquiries, and drive access to mental health services and interventions.

● Establish a culture of anti-racism and anti-oppression by onboarding and enrolling clients through various

mediums to embrace individual identities, fostering community inclusion, diversity, and equity.

● Provide language translation and customer service skills to clients in medical, court, public assistance,

immigration, auto insurance, banking, and social service business sectors.

● Maintains the highest professionalism, correctness, and neutrality in providing language interpretation

services to uphold quality and enhance brand image.

● Modify translations to compensate for discrepancies in technical terms and cultural sensitivity to Honor's

outlined ethical codes.

Career Navigator EDSI Solutions 2019 – 2021

● Accelerated diverse professional advancement consultation sessions for career training services by coaching

15+ clients to develop competencies to fulfill goals to enter the workforce.

● Led successful employment placement activities of 120 seasonal staff by developing and implementing

effective coaching strategies to aid participants in overcoming employment-related challenges.

● Connected and placed community members to permanent job opportunities by coordinating weekly

ongoing employment readiness sessions.

● Solicited potential job opportunities for employment service by researching external hiring trends in

collaboration with external partners to identify suitable talent and improve job placement success rates.

● Performed in-depth career coaching sessions to explore clients' objectives, professional backgrounds, and

obstacles, providing expert guidance to enhance transferable job expertise and growth opportunities.

● Managed a caseload of unemployed individuals by coordinating and monitoring school training program

enrollment to aid with a career change for gainful employment.

● Administered a statewide system of workforce programs to prepare youth and adults for entry/re-entry

into the labor force through employment and training services.

Intake Specialist EDSI Solutions 2017 – 2019

● Conducted a comprehensive needs assessment for each participant to identify initial support and eligibility

by maintaining a caseload in various vulnerable communities and meeting identified needs.

● Developed individual service plans based on the assessed needs per program guidelines by offering

needs-based referrals and information for job client placement.

● Administered welfare programs by gathering information regarding income, employment status, family

composition, and allowable deductions for implementing and evaluating welfare reforms.

● Verified the information provided for continued eligibility for social adjustment services, improving the

effectiveness of federal low-income housing programs.

● Ensured 100% eligibility verification of program applicants, facilitating movement through the enrollment

process by coordinating intake assessment and reviewing documentation for accuracy and completion.

● Collaborated with community partners and agencies to offer referrals to clients, promoting clients' access

to overcome barriers and meet individual goals.

● Established diverse programming and workforce opportunities that better the lives of citizens and clients

by building strong relationships with funders to maintain positive partnerships.

● Promoted program initiatives by remaining aware of membership development needs and connecting

membership prospects with opportunities via advocacy and development events.

Patient Advocate Advantage Care Physicians 2016 – 2017

● Enhanced patient quality outcomes by verifying all new and returning individual insurance information

and approving prior authorizations, minimizing appointment cancellations.

● Delivered appropriate and cost-effective healthcare services by educating patients on alternative plans and

recommending appropriate referrals, saving patients in treatment costs.

● Championed development and implementation of client treatment goals by consulting with physicians to

initiate the best initial treatment plan, maximizing client self-sufficiency and independence.

● Advocated for the client’s continuity of care throughout treatment by communicating appropriate

information with other health service providers to meet individual goals.

● Partnered with the interdisciplinary team in creating discharge plans to ensure safe discharges by linking

patients to community resources to ensure a quick patient recovery and minimal readmissions.

EDUCATION

High School Diploma Clara Barton High School

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