Team Members Customer Service
Resume:
Maharai Santana
Profile
Hardworking College Student seeking employment. Bringing forth
a motivated attitude and a variety of powerful skills. Dedicated to identifying customer needs and delivering effective solutions to all problems. Proven ability to establish and maintain excellent communication and relationships with clients. Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect. Bilingual, hardworking, and ready to join my next team.
Employment History
Fire Reconstruction, Houston
May 2021 — September 2021
• Worked to retrieve all undamaged items from homes that had been affected by fires or floods.
• Worked collaboratively with team to retrieve and pack all items requested by customer in a timely manner.
•
Team Leader at Dunkin’ Donuts, Houston
November 2021 — August 2022
• Worked with cross-functional teams to identify and resolve conflicts, resulting in increased team cohesion and morale
• Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
• Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity
• Developed and maintained positive relationships with customers, suppliers, and other stakeholders
• Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met
• Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members Details
Austin
United States
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Links
Linked In
Skills
Microsoft Office
Microsoft PowerPoint
Leadership and Teamwork
Highly Motivated
Conflict Resolution
Management
Active Listening
Communication
Time Management
Organization
Data Entry
Adaptability
Teamwork
Interpersonal
Self-Management
Languages
Spanish
Fulfillment Team Member at Target, New York
October 2022 — September 2024
• Assisted Customers with product selection.
• Collaborated with team members to maximize productivity and efficiency.
• Pushed myself to learn and better my skills in order to increase productivity.
• Formed part of the top three team members with the highest numbers in picking and packing customer’s orders in a timely manner.
Education
Associates in Science, Austin Community College, Austin August 2021 — Present
• Withholding a 4.0 GPA
• Help tutor peers.
• Was offered to form part of the Honor Society
Extra-curricular activities
Church Activities, Austin
I've formed part of the church I currently attend to all my life. Throughout this time I have participated in fundraisers to help raise money for the church, as well as helping giving back to our community by organizing food distribution for those in need and going out to clean up our community.
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