It Support System Administrator

KEVIN J. BENTLEY

***** ********* **. • Kearney, MO 64060 714-***-****

*******@*****.***

OBJECTIVE: Seeking a position in IT Support or System Administration that will utilize my skills in computer sciences.

SUMMARY OF QUALIFICATIONS:

Computer Experience

• System Administrator experience with additional responsibilities supporting the executive staff at the Experian headquarters in Costa Mesa, CA. Responsibilities include administration and support for a wide array of platforms; McAfee Drive Encryption (full disk encryption), Heat Software (patch compliance and device control), SCCM (administrating corporate domain) and VMware vSphere (building and supporting virtual machines for the automation team). Tasks include patch compliance, device security, backup contingencies, data recovery, End-User support for C-Suite executive staff as well as supporting virtual machines.

• Extensive background in user administration for the enterprise environment. Supported products like McAfee ePO (HIPS/Virus scan/Endpoint Encryption for PC), Lumension Security Suite (Patch Remediation/Device Control/port management), Symantec DLO backup solution, Active Directory, Windows Imaging, Application Packaging/Deployment, Desktop support, VPN/RSA, Data Recovery operations, VMware vSphere virtual environment and enhanced support for Mobility devices ranging from iPads, iPhones, Blackberry’s, and Android devices.

• Special focus on senior (C-level) executive support relations which include desktop hardware, immersive video conferencing solutions and supporting touchscreen presentation systems like Smartboard and MondoPad systems. This includes vendor support and relations.

• 25 years of support experience in the IT support services in a wide range of technology.

• Specialized experience and training in current Adware/Spyware/Malware and Virus strategies including removal, cleaning solutions, protection as well as data recovery needs not requiring a clean room.

ACHIEVEMENTS:

• 25 years of patching compliance experience in the enterprise environment for thousands of workstations using a variety of patching tools (BigFix, WSUS, SCCM, Lumension Patch Remediation). Responsibilities include monitoring, testing, and deployment of patches along with user communications and supporting documentation.

• Responsible for Full Disk Encryption in the enterprise environment for thousands of workstation. Responsibilities include tier 3 support, deployment, upgrade migrations and recovery operations.

• Maintained, engineered and supervised deployments of Windows images including the implementation of rights and privileges (account administration) as well as group policies for the domain environment.

EDUCATION: Rancho Santiago College 12/01/1999

Certificate - Computer Information Systems (CIS)

A CIS certificate demonstrates a well-rounded yet targeted knowledge of computer information systems. This certificate includes focus on web development, database administration, technical management, programming and computer support among other IT fields.

Microsoft Certified in Windows Server 2003 05/30/2008

MCP certification (MCP ID# 6257050)

Certified from Microsoft for managing and maintaining a Microsoft Windows Server 2003 Environment

Computing Technology Industry Assoc. 04/14/2000

Certificate – A+ Certification

(Core/Hardware Exam and the DOS/Windows Exam)

The skills and knowledge measured by these two examinations are derived from an industry-wide and worldwide job task analysis.

Certified in Supporting XP Professional 12/9/2002

Microsoft certified (T2272A) – Implementing and supporting Microsoft Windows XP Professional. Microsoft certified course designed to implement and support Windows XP Professional Operating System from the initial planning phase through deployment, migration and advanced troubleshooting strategies.

WORK HISTORY:

Experian Costa Mesa, CA 92626

System Administrator - Senior 2007 to 2024

Started with Experian in 2007 as an IT Technician – Senior in 2007 working on the Executive Support team and the enterprise engineering team. Responsibilities focused on C-level executive staff white-glove support to ensure smooth operation with technology and mitigate impact to any challenges that may impact potential revenue while also working with the engineering team. Tasks include managing patching compliance, Full Disk Encryption, Windows management, application packaging and deployment, data recovery along with tier 3 desktop support for executive staff. Promoted to System Administrator – Senior in November 2013 taking on enhanced responsibilities with back-end user administration for multiple servers in the environment including McAfee ePO, Lumension (Heat Software) management and security suite, Symantec DLO backup, VMware vSphere and Active Directory.

Western Digital Corporation Irvine, CA 92618

Senior Desktop Technician 1998 to 10/17/06

Senior Desktop Technician at Western Digital Headquarters supporting multiple floors with over 1600 users. Actively involved in corporate migrations from Windows 95/98/NT platforms to Windows 2000 and XP along with distributing 750 new Compaq iPaq systems. Solid background in network and application layer troubleshooting in all areas of business computing, ranging from NT Domain access and Novell administration in the scope of local desktop/hardware/printing issues.

Western Digital Corporation Irvine, CA 92618

Hardware Troubleshooter/Hard Drive Support 1997 to 1998

Lead Hardware Technician at Western Digital Headquarters offering premier support for retail customers of WD Hard Drives. This was a fee-based support program to help divert non-hard drive related technical issues. Solid background in troubleshooting all areas of home/personal computing ranging from Operating systems, Applications, and local desktop/hardware/printing issues.

REFERENCES:

Tony Reeves – CFO @ Experian - Credit Services Global 310-***-****

Michael Devico – COO @ Progrexion 925-***-****

Scott Wheeler – CFO @ Experian – NA and Global Technology Services 714-***-****

Tom Hicks – CEO @ The Naked Juice Company 951-***-****

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