Customer Service Representative

Giovanella Castrillo

**** ** *** **** - *******, FL 33015 – 786-***-**** – **************@*****.***

With attaining over twelve years of experience in the banking industry, I have doubtlessly mastered my customer service abilities. Respect, knowledge, sincere friendliness, and being a hard worker makes me an asset to any company. I have a high level of professionalism and an ability to solve problems as they arise as well as being fluent in both English and Spanish. I am a quick learner and work well with others that is why I would like to continue working in the field of customer service.

WORK EXPERIENCE:

Miami-Dade County Elections Department 2012-Present

Poll Worker for Miami-Dade Elections Department

(Temporal)

Helping voters at the check-in table and ballot table.

Direct the voter to the privacy booth.

Help wherever I’m needed at a minute notice in a very busy environment.

Self-Employed Housekeeping/Childcare 2011 - Present

Utilized my strong will to help and my ability to organize to self-start my house cleaning services.

Create a unique cleaning experience to all my clients by making sure my services are tailored to their needs.

Daily tasks: vacuuming, washing floors, laundry upon request, cleaning bathrooms and the kitchen

As well as many exclusive requests as needed (babysitting, running errands, organizing specific areas…).

Wachovia Bank

Teller/Customer Service Representative Feb 2006 - Nov 2010

Provided excellent customer service to clients and passed all bank shops with a perfect score.

Highly efficient in cross-selling bank product and services as well as had a great balancing record.

Assisted the head teller with her daily duties and reports, balanced the ATM, teller cash machine, and

the vault.

Handled check orders, stop payments, and opened and closed the office on a weekly basis.

Lead teller on Saturdays and supervised ten tellers making sure they all balanced and gave excellent

customer service.

Bank United

Senior Teller May 2004 – Oct 2005

Assisted customers with a variety of transactions.

Processed incoming mail, handled wire transfers, received and prepared change orders, completed and

filed counterfeit reports.

Managed existing bait money log and obtained a flawless balancing record.

Exceeded sales goals for each month by introducing customers to bank products.

Premier Community Bank of South Florida

Teller July 2002 – May 2003

Processed all commercial and personal banking transactions in a timely manner.

Maintained perfect balancing record and handled general ledgers.

Assisted customers with a variety of transactions including money orders and cashier checks.

CommerceBank

Customer Service Rep/Teller II Jan 2000 – May 2002

Crossed sell bank products, opened and closed demand deposit accounts, certificates of deposit, safe

deposit accounts and IRA’s.

Ordered checks and deposit slips on-line and processed wire transfer demands.

Processed audits and balanced ATM transactions daily.

AWARDS:

American Legion School Award, Certificate of Appreciation from the City of Miami, Advanced Typing II

Award, and the Miami Herald Spelling Award of Merit.

EDUCATION:

Miami Jackson Sr. High School, top 5% of class, graduated with High Honors in 1990.

Miami Dade College, working towards an AA degree in Business Administration.

ABILITIES/SKILLS:

Positive attitude Professional Problem solving abilities Trustworthy Team player Detail oriented

Competent in Windows, WordPerfect, Microsoft Office, Excel, AS400, PowerPoint Fast Sales, Lotus Notes, CSCS

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