Service Coordinator Eligibility Specialist

Dora Williams

773-***-**** **************@*****.*** Chicago, IL 60653

SUMMARY

Experienced service coordinator with several years of responsibility in the eligibility process. Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. SKILLS

MEDICAL TERMINOLOGY

CASE MANAGEMENT

MICROSOFT WORD/EXCEL

LEADERSHIP

EXCELLENT COMMUNICATION AND

INTERPERSONAL SKILLS

EXPERIENCE

ADA Paratransit Eligibility Specialist, Transdrev (RTA), November 2020-Current Chicago, IL

Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.

Maintained comprehensive knowledge of program regulations, policies, and procedures. Conducted detailed interviews with applicants to determine their eligibility for assistance programs.

Service Coordinator Manager, Willa Rawls Manor, April 2016-September 2020 Chicago, IL

Excellent case noting and documentation for state requirements Assessments on each resident

Semi-annual reports to US department of housing

Created and implemented leadership development, coaching. Housing Navigator, Ignite, April 2011-March 2016

Chicago, Illinois

Provided information and guidance to clients on how to access services and resources. Developed individualized service plans for clients based on their needs, preferences, and goals.

Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.

EDUCATION AND TRAINING

Associate of Science

Business Administration, Kennedy-King College, January 2002 GPA: 3.3

CERTIFICATIONS

FIRST AID/CPR CERTIFIED

BLS

NOTARY PUBLIC

HIPAA

MEMORY IMPAIRMENT ASSESSMENT

ElIGIBiLITY ASSESSOR

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