Service Representative Customer

RESUME OF: MARILYN COMPTON

Experience

Express Scripts (Mindlance Inc.) December 2018- April 2019

Patient Advisor

Made outbound call to customers.

Spoke with them to verify their medication and if they are following the regimen as advised.

Also offered them information associated with medication they are following. It was mostly about the effects and side effects of medicine being used.

Also advised about from where they can obtain their refills (Pharmacies) and any alternative medicine they can use.

Fiserv (PDS Tech) February 2018- October 2018

Customer Service Representative

Provided Customer Services for Bank of America (BOA).

Spoke with bank customer and assisted them with their question queries and concerns.

I made sure that people I interacted with were satisfied with the services and one call resolution was achieved.

State of Ohio-Pharmacy Division July 2016- February 2017

Customer Service Representative

Managed dual computer screens while working through six different systems

Organized and went through authorizations

Approved/denied medication workers were on

Completed all of the documentation for people with open cases

Safelite Group February 2015-2016

Executive Service Representative

Solved customer complaints and coordinated with local shops in order to ensure problems are solved

Communicated with insurance companies to ensure policy holders are taken care of and have a great

experience with Safelilte

True North April 2014 to February 2015

Cashier

Worked the cash register and helped with minor office tasks

Checked customers out

Assisted in finding items for customers

Kroger Pharmacy January 2010 to January 2014

Pharmacy Technician

Received and filled prescription orders

Communicated with customers while completing their orders

Completed inventory and filling orders

Nesco Accounting and Finance January 2008 to January 2010

Medical Billing Specialist

Posted charges and payments to accounts

Followed up on claims

Excelled at communication by phone, fax, and e-mail

Completed office tasks by working excel spreadsheets and making copies

Education

High School Diploma-Franklin Heights High School

Hayes tech vocational school

Business, Computer Programing, and Accounting

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