Warehouse Worker Customer Service

JOSE GERARDO FERREROSA

**** ******* **, ******, ** 20191

954-***-**** - *****************@*****.***

OBJECTIVE

I am looking for warehouse worker

HIGHLIGHT PROFILE

I am experienced with more than 5 years in logistics & supply chain in regulated manufacturing environment and commercial Companies. Excellent customer service and communication skills, strong organizational skills, problem solving skills, extremely accurate and detail oriented, dependable and highly self-motivated, ability to prioritize and work under pressure environment, proficient with Microsoft Word, Excel, outlook, QuickBooks and customized data base, Bilingual Spanish – English.

GENERAL COMPETENCIES

- High level of Integrity

- Managing multiple priorities

- Excellent team worker

- Problem solving person

- Highly detailed oriented & maintain priority

- Continues improvement experiences

WORK EXPERIENCE

FIRST TECHNOLOGY, INC. Hollywood, FL

Sales support & logistics specialist April 2018 – Sep.2024

KEY RESPONSIBILITIES:

Shipping & receiving orders at warehouse

Coordinated of shipment with Freight Forwarders from manufacturer to end user place

Prepare and review documents related to export processes sent to Freight Forwarder and identify discrepancies (BOL, SLI, Invoice, packing list, Certified of origin CAFCA, HTSUS, etc.)

Coordinate pickup and delivery of shipments with freight forwarders

Coordinate and booking with carriers and freight forwarders to export process

HTSUS Harmonized tariff schedule classification for all export orders.

Handled all upsets that happened during the shipment process

Determine freight and supplier costs for all international orders and set up any complaint

Prepare & finalize of courier shipment documentation with DHL, FEDEX, UPS platform

Followed up with suppliers to ensure the merchandise was ready for shipment

A’S EXPRESS INC., Miami, FL

Logistics coordinator July 2015 — Mar. 2018

Tracked shipments and updated information to final customer

Stocked all items into warehouse ramps

Take Customers orders and provide them with delivery options

Searched of the best and right offer from suppliers

Sent/received documents to overseas customers according to shipping instructions.

Booked space with freight airlines to ship consolidation out

Set cargo pallet up and coordinate shipping out to Airport facilities

Handled all upsets that happened during the shipment process to prevent any delays in shipment

Followed up with suppliers to ensure the merchandise was ready for shipment

EDUCATION

Universidad Santiago de Cali, Colombia, 1998

Bachelor (E) in Business Administration, Majority in Strategic Marketing

High School GED – Colegio Fray Damian Gonzalez, Cali Colombia, 1987

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