Customer Service Data Entry

BD

BETH DUGGER

**********@*****.*** 423-***-**** Johnson City, TN 37601

Qualified Member Services Representative with 24 years in fast-paced customer service environment. Managed local branch office at ETSU solely for 10 years. Personable and professional under pressure. Issue Resolution

Customer Support

Customer Service

Database Management

Inbound and Outbound Calling

Data Entry

Customer Account Management

Account Updates

Product and Service Knowledge

Regulatory Compliance

Account Updating

Windows 95/98/2000/XP/XP Pro/NT

The Tennessee Credit Union Johnson

City, TN

Member Service Representative

03/1999 - 06/2023

Answered member questions about products and services. Processed cash and check deposits every day.

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions. Reviewed new account applications to verify eligibility of potential members

Loan officer since 2007

Head vault teller/ordering of cash

Answering incoming phone calls

Presented and explained services and products to meet member needs. Helped members resolve account problems and navigate internal systems to handle routine needs.

Enhanced member relationships by providing excellent service during each interaction.

University High School Johnson City Tn

High School Diploma

05/1986

Julie Peterson manager TTCU 1-800-***-****

Summary

Skills

Experience

Education and Training

Reference

Contact this candidate