Customer Service Team Leader
Resume:
LORI CONLIN
Winter Haven, FL *****
***********@*****.***
Work Experience
Housekeeper
Brookdale Senior Living-Winter Haven, FL
December 2023 to June 2024
Responsible for cleaning common areas such as all bathrooms, Residential rooms And many other common areas for people with Alzheimer's and dementia. I was very happy in this setting but unfortunately my grandmother is 97 and she needed surgery so I had to take a hiatus. She's had her surgery and my mother has moved in and is doing well. I have no limitations As far as reliability. Housekeeper
Amazon Warehouse-Auburndale, FL
June 2021 to July 2022
Responsible for cleaning bathrooms and break rooms in the warehouse Along with cleaning common areas. Also did corrugate and trash pick up.
Team Leader
Molly Maid-Altamonte Springs, FL
February 2019 to March 2021
Team leader in charge of doing residential, Office, Move in and move out cleans. I'm very hard-working, Trustworthy, dedicated and reliable. I Have 10 years in customer service as well. Looking to use my experience for many years to come. I hope you will consider me for this position. Product Service Associate
Lowes Home Improvement-Apopka, FL
November 2006 to November 2013
Responsible for doing resets in all departments of store. Took pictures of resets and uploaded in to the store map tool on a computer. Created virtual displays and added stack outs in the store. Located and processed damage goods per procedures. Kept store in line with current promotions by updating displays and signage. Greeted customers with a smile and always provided first-rate service to every guest. Completed resets on schedule and followed corporate planograms to properly arrange all merchandise. Answered customers' questions and addressed problems and complaints in person and via phone. Attended [Number] team meetings each month to voice concerns and offer constructive feedback to others.
Informed customers about all product lines and services offered by the company. Marked clearance products with updated price tags. Maintained visually appealing and effective displays for the entire store. Placed special merchandise orders for customers.
Worked as a team member to provide the highest level of service to customers. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Resolved customer problems by investigating issues, answering questions and building rapport. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Demonstrated that customers come first by serving them with a sense of urgency. Verified that all merchandising standards were maintained on a daily basis. Maintained friendly and professional customer interactions. Built and maintained effective relationships with peers and upper management. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Shared product knowledge with customers while making personal recommendations. Skills
• Basic math skills Friendly and hardworking
• Design coordination Timely project completion
• Team player Construction health and safety
• Schematics reading Project management
• Excellent driving record Solid communication skills
• Establishing goals and setting Exceptional problem solver
• priorities Good at following instructions
• Customer service experience Safety understanding
• Power tools Strong organizational skills
• Detail-oriented Strong interpersonal skills
• Strong communication skills Quality control
• Consistent work history Leadership
• Project organization
• Strong work ethic
• Dementia Care
• Planograms
• Alzheimer's Care
• Merchandising
• Delivery Driver Experience
• Freight Experience
• Troubleshooting
Assessments
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Cleaning skills — Proficient
May 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Cleaning skills — Proficient
May 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Delivery driver — Proficient
May 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
June 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Basic maintenance and repair — Proficient
May 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Cleaner fit — Proficient
May 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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