Administrative Assistant Customer Service
Resume:
Lizbarbara D Guzman
Bronx, NY 10457
Phone number: 646-***-****
**************@*****.***
Career Overview
Administrative Assistant with 12 years of experience in Commercial Real Estate firm. Demonstrated ability to provide exceptional support and service for board-range of staff and clients.
Core accomplishments:
To obtain a position where my skills are needed and advancement is possible. To utilize my vast experience in customer service and administrative skills to its full potential as a team member providing organizational, interpersonal skills, innovative techniques and nontraditional ideas to help both the company and the clients achieve their overall goals.
Professional Experience:
Boundless Equities-New York, NY October, 2000-February 2011
Administrative Assistant
Developed ability to work in a fast-paced atmosphere.
Maintained excellent customer relations and developed customer rapport.
Diplomatically resolved customers complaints on as-needed basis.
Accurately calculated and made daily deposits of up to $40,000.
Ability to follow instructions well and make decisions with no supervision.
Motivated and supervised 10+ employees on daily basis.
Maintained all record keeping procedures without error.
Delegated responsibilities to employees to meet company’s expectations.
Handle day to day scheduling of meetings, conference appointments, and arrangements as required.
Respectively dealt with suppliers regarding payment of invoices and checks coming due.
Expedited payments which were delinquent.
Maintained inventory control and prepared monthly reports.
Worked to collect money from customer according to our payment terms.
Yager Esthetics- New York, NY February 2007-Novemenber 2008
Plastic Surgery Patient Coordinator
Scheduled appointments for patients and monitored the surgeon’s schedule to ensure there were no overlapping appointments or overbooking of surgeons.
Greeted patients and directed them to the appropriate room, helping patients remain calm before and during surgical procedures.
Checked the patient’s chart against his/her hospital band to ensure that all information matched and help secure the patient to the operating table before surgery.
Answered by phone and in person inquiries concerning clinic policies and procedures.
Initiated and facilitated the resolution of patient issues and complaints utilizing other medical center professionals as needed.
Practiced excellent customer service skills.
Accommodated patient’s special needs (i.e. interpreter)
Reviewed encounter forms, assisted with medical coding.
Helped patients regarding billing questions.
Assured that each patient’s chart is fully prepared prior to the visit, including chart work-up assuring that all dictation is present and in the correct order, all tests are ordered, and special needs have been anticipated.
Scheduled clinical appointments for new and returning patients.
Followed clinical operation standards to promote a cooperative work and patient care environment.
Entered and verified insurance information.
Interact with insurance companies for benefit verification as required.
Determine if referrals or prior authorization are required.
Education:
Bronx Community College-Liberal Arts.
Skills Highlights:
Administrative support
Excellent communication skills
Team leadership skills
Microsoft Word, Outlook, Excel, Power Point
Outstanding interpersonal skills
Quick learner
Fully bilingual Spanish and English.
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