Shaniqua Hester
Navasota, TX *****
************@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Substitute Teacher
International Leadership of Texas - College Station, TX December 2023 to Present
Major Responsibilities and Duties:
1. Teaches with understanding and respect for the individuality of each pupil. 2. Follows the lesson plans the teacher prepared in order to provide an effective lesson for students 3. Consults with a Principal or Grade Level Administrator, before initiating any teaching or other procedure not specified in the lesson plans.
4. Records attendance and all other requested documentation. 5. Adheres strictly to professional ethics.
6. Protects confidentiality of all ILTexas student. 7. Manages the learning environment by handling non-instructional tasks efficiently, using instructional time appropriately, maintaining an effective physical setting for instruction, and maintaining appropriate student behavior in the classroom.
8. Makes necessary referrals of pupils to other professional personnel according to district policy. Substitute Teacher
College Station ISD - College Station, TX
November 2023 to Present
Major Responsibilities and Duties:
1. Teaches with understanding and respect for the individuality of each pupil. 2. Follows the lesson plans the teacher prepared in order to provide an effective lesson for students 3. Consults with a Principal or Grade Level Administrator, before initiating any teaching or other procedure not specified in the lesson plans.
4. Records attendance and all other requested documentation. 5. Adheres strictly to professional ethics.
6. Protects confidentiality of all ILTexas student. 7. Manages the learning environment by handling non-instructional tasks efficiently, using instructional time appropriately, maintaining an effective physical setting for instruction, and maintaining appropriate student behavior in the classroom.
8. Makes necessary referrals of pupils to other professional personnel according to district policy. Director
Hope’s Tender Loving Childcare Center - Bryan, TX
June 2023 to Present
• Supervise preschool teachers and childcare workers
• Hire and train new staff members
• Provide professional development opportunities for staff
• Establish policies and communicate them to staff and parents
• Develop educational programs and standards
• Maintain instructional excellence
• Assist staff in communicating with parents and children
• Meet with parents and staff to discuss students’ progress
• Prepare budgets and allocate program funds
• Ensure that facilities are maintained and cleaned according to state regulations Credentialed Background Investigator
Information Discovery System - Remote
February 2022 to Present
Conduct background investigations on individuals attempting to obtain a security clearance. conduct interviews, retrieve records, conduct research and prepare reports of investigations in compliance with federal standards, all laws, and other required federal agency regulations. Investigators type comprehensive reports summarizing facts obtained from these field source interviews and record information and submit for quality review and completeness. Casework is performed throughout the geographic area of responsibility with travel to various places of employment, residence and education institutions. Travel to other geographic locations (by car or by plane) may also be required as needed. DCSA-1 year
BOG-1 year
Special Investigator
USPS-1year - Remote
February 2022 to February 2023
conduct interviews, retrieve records, conduct research and prepare reports of investigations in compliance with federal standards, all laws, and other required federal agency regulations. Investigators type comprehensive reports summarizing facts obtained from these field source interviews and record information and submit for quality review and completeness. Casework is performed throughout the geographic area of responsibility with travel to various places of employment, residence and education institutions. Travel to other geographic locations (by car or by plane) may also be required as needed. DCSA-1 year
Child Protective Investigator
Texas Department of Families and Protective Services - Bryan, TX April 2019 to September 2021
• Responds quickly in crisis situations involving children who may be in an abusive or neglectful situation. Sometimes these situations can be dangerous.
• Conducts forensic investigations of reports of abuse/neglect to children to determine if abuse or neglect occurred and conducts assessments to determine the current or future risk of harm to children.
• Observes children for signs of any harm and assess the signs to determine if they are the result of abuse or neglect. This could involve children with serious injuries and child fatalities.
• Interviews people in the case such as the parents, caregivers, person who reports the concern, family members, and others familiar with the family situation. This may include medical staff, teachers, law enforcement, etc.
• Assesses child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family.
• Talks frankly and objectively with families about matters they may consider personal and private, such as parenting decisions and actions, sexual abuse, income, money management, and personal relationships.
• Determines action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.
• Documents all relevant and appropriate information gathered during the investigation and completes all required forms accurately and in a timely manner.
• Gathers family and kinship information to support the child in a placement, should the child be placed in DFPS custody.
• Participates in a regular on-call rotation that requires response to situations of abuse/neglect after normal business hours including overnight and weekend.
• Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.
• Works under constant deadlines that require prioritizing tasks and the ability to work flexible hours.
• Maintains a balance of objectivity and empathy for families living in stressful and crisis situations.
• Attends and participates in training/meetings/staffings.
• Performs other duties as assigned and required to maintain unit operations.
• Promotes and demonstrates appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.
• Attends work regularly in accordance with agency leave policy. Customer Service Manager (CSM)
Wal-Mart - College Station, TX
October 2014 to March 2019
Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft. 1. Handles customer and Associate concerns and provide guidance as required. 2. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
3. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety. 4. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines. 5. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs. 6. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy. 7. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs. Direct Support Professional I
Brenham State Supported Living Center - Brenham, TX April 2017 to June 2017
Provides behavior intervention to ensure that residents are protected from harm or injury. Participates in delivering therapeutic and individualized training according to a resident’s treatment program and documents progress.
Participates in the development and implementation of residents’ treatment plans. Ensures that residents’ environment is free of safety hazards by correcting and reporting hazards.
Observes residents for signs and symptoms of disease, injury, reactions to medications, behavioral changes, or other conditions that warrant medical intervention. Reports significant changes in residents’ physical conditions or behavior. Administers first aid to residents as appropriate. Teaches and assists residents with carrying out necessary self-care skills (e.g., feeding, dressing, and personal hygiene).
Attends to health care needs of residents under the supervision of medical personnel. Substitute Teacher
Navasota ISD - Navasota, TX
January 2011 to May 2017
Responsibilities
Maintain order in the classroom while the teacher is absent for the day. Collections Agent
United Recovery Systems - Bryan, TX
October 2013 to December 2013
Responsibilities
Collected on past due JP Morgan Chase checking accounts. Home Retention Specialist
Penncro Associates - Bryan, TX
July 2012 to January 2013
Responsibilities
Collect on past due mortgage accounts.
Education
Bachelor's in Psychology
Prairie View A&M University - Prairie View, TX
January 2015 to December 2018
High school diploma
Navasota High School
August 2004 to May 2008
Skills
• Time Management (10+ years)
• Microsoft Office (10+ years)
• Mediation (10+ years)
• Data Analysis (2 years)
• Collections (5 years)
• Critical Reading (10+ years)
• Social Work
• Case Management
• Crisis Intervention
• Writing Skills
• Child Protective Services
• Conflict Management
• Surveillance
• Typing
• Cash handling
• Customer support
• Supervising experience
• Management
• Individual / Group Counseling
• Classroom experience
• Driving
• Counterintelligence
• Conflict management
• Leadership
• Supervising experience
• Records management
• Security
• Interviewing
• Negotiation
• Child protective services
• Counterintelligence
• Continuous improvement
• Customer service
• Driving
• Social work
• Clerical experience
• Typing
• Classroom experience
• Windows
Certifications and Licenses
First Aid Certification
Teaching Certification
Substitute Teaching Certification
CPR Certification