Technical Support Level 2

Noel-Andrew Scarlett

***** ******** ***, ****** ****** MD

Tel.757-***-****

**********@*****.***

Career Objective:

Pursue advanced studies in the fields of business and management ultimately allowing me to function in a management capacity.

Profile:

•Flexible, and adapt quickly to challenges and changes.

•Possess strong people skills and the ability to communicate and build strong support.

•Team player with a strong work ethic. Dedicated to achieving the mission of the organization

Experience:

●Sutherland Global

Worked as Level 1 phone support and provided tech support for major cable & internet providers.

Promoted to Level 2 Chat support and maintained good customer experience and assisted with training new agents.

●Startek Limited

March 2016 - January 2017

Worked as a Level 1 Engagement Specialist on the Asus Account where I provided technical support on Notebooks, Desktops, Tablets, Phones, and accessories for customers in the North American region.

January 2017 - 2021

●Worked as a Level 2 Chat Engagement Specialist on the Asus Account where I provided technical support on Notebooks, Desktops, Tablets, Phones, and accessories for customers in the North American region.

●Anbell Agencies Ltd (Digicel Jamaica)

2014 - 2015

Worked as Assistant Supervisor for store, also conducted day-to-day sales

transactions and weekly reports of sales.

●Speed Talk Mobile Ltd (Digicel Outlet Store)

2004-2006

Gained valuable experience in the Stock Department, Audit and Accounts Department with specific responsibilities for checking daily sales from other output stores and checking off daily store lodgments.

●Ammar’s Ltd (2008 - 2011) Packaging and Stock Taking

●Gateway Shipping International (Summer Employment 2009)

Gained valuable experience in the Shipping Industry and also a knowledge of how to use logistical principles in a real work area.

●Orion Insurance Brokers Ltd

2011-2013

Worked in the Life Department as Processing Clerk and gained experience in Underwriting and Administration Processing along with a greater understanding of the Insurance industry.

Education:

•Caribbean Maritime Institute

2006-2008

Degree in International Shipping and Logistics.

•Excelsior High School

1999-2004

High School Diploma

CXC Passes - (General Proficiency) Mathematics, English A, Social Studies, Technical Drawing, Mechanical Tech, Information Technology.

Skills:

•Knowledge of operating and maneuvering computer systems, and vast knowledge in the repair and construction of pc systems and cellular phones.

•Studied other computer courses, including web design.

Activities:

•Greater Grace Temple Youth Group and Church Choir

•An active member of the Excelsior Key club for two (2) years

•Member of the Excelsior Prefect body - 4th and 5th forms

•An active member of the community planning committee which helps plan social events, including sports activities, and children’s fun days.

References:

Will be provided upon request.

Contact this candidate