Human Resources Employee Relations

Edward Jackson

Des Moines, IA *****

*******@*****.***

+1-515-***-****

Authorized to work in the US for any employer

Work Experience

Employee Relations Advisor

Titan International Group-Des Moines, IA

December 2023 to Present

Employee morale, minor recruitment, filing, employee engagement, events, career fair attendance, culture SME, culture training, employee wellness, conflict resolution HR Coordinator

Menards-Grimes, IA

October 2022 to December 2023

Payroll, employee relations, facilitate FMLA/LOA for team members, attendance, open enrollment benefits, benefits guidance, orientation, onboarding, personnel filing, background checks, interviewing, benefits, training/development through LMS, and Adobe. Recruitment Specialist/ Sleepy Hollow, Des Moines

Talent Requisition-Des Moines, IA

March 2015 to January 2023

• Event Manager

• Training and Development

• Contract Negotiations

• Employee Management

• Build Customer Relations

• Scheduling

• Develop Training Programs

• Public Relations (TV, and Radio)

• Created and Implemented Employee Handbook

• Manage Park Recovery Efforts

• Shipping and Receiving

• Inventory Control

Human Resources Assistant

Agemark-Norwalk, IA

February 2022 to August 2022

• Payroll Assistance

• HRIS Clear Company

• HRIS Validity/SING (Background Checks)

• HRIS ADP

• Billing

• Deposits

• Recruiting process

• Orientation specialist

• Employee Relations

• Benefits Enrollment process

• Resident Relations

Retirement Specialist II / Principal Financial, Des Moines Inbound Calls-Des Moines, IA

April 2020 to November 2021

• Educate Clients on Account Options

• Document Preparation

• Cross Sale Services

• Maintain Confidential Customer Records

• Build Customer Relations

• Abide by financial code of ethics

• Product Analysis

• Assist in training new specialist

• Cash and Deposit Management

• Maintain Knowledge of Industry Trends

Sales Representative / Zales, West Des Moines

Drive Sales and Service

June 2011 to March 2015

• Loss Prevention

• Maintain Merchandising Displays

• Goal Oriented

• Conduct Personal Lines of Credit Applications

• Provide memorable service

• Develop Customer Relations

• Ad-On Sales

• Brand Ambassador

• Product Knowledge Specialist

Assistant Store Manager

Kwik Shop-Manhattan, KS

2010 to 2011

Area Manager

Dakota Watch Company

2005 to 2008

Education

Bachelor of Science degree in Human Resources

Upper Iowa University

July 2019

Associates Degree in General Studies

Des Moines Area Community College

May 2016

Skills

• Leadership

• Employee Management

• Loss Prevention

• Labor Policies

• Pure Cloud and Avaya Phones

• Report Generation

• Attention to Detail

• OSHA Regulations

• Policy Formation

• Team Building

• Time Management

• Problem Solving

• Event Planning

• Events Management

• Human Resources

• Human Resources Management

• Merchandising

• Strategic Planning

• Program Development

• Employee Orientation

• Recruiting

• Performance Management

• Team Management

• Interviewing

• Presentation Skills

• Benefits Administration

• Office Management

• Fundraising

• Typing

• Construction

• Management

• Customer service

• Talent acquisition

• Mentoring

• Employee relations

• Talent management

• Customer relationship management

• Filing

• Data collection

• Windows

• SharePoint

• Conflict Management

• Payroll

• FMLA

• Research

• Microsoft Office

• Administrative experience

• Documentation review

• Public relations

• Marketing

• Microsoft Access

• Communication skills

• Microsoft Excel

• Computer skills

• Microsoft Word

• Restaurant experience

• Kronos

Certifications and Licenses

Professional In Human Resources

Assessments

Recruiting — Proficient

July 2021

Managing the candidate sourcing and selection process Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

HR: Compensation & benefits — Proficient

October 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient September 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Administrative assistant/receptionist — Proficient April 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Management & leadership skills: Planning & execution — Proficient September 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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