PnC licensed Agent

**** ******* ** #*, *** CITY CENTER, FL *****

423-***-**** **********@*****.***

Martha MICHELLE

WILLIAMS

OBJECTIVE

My Objective is to gain employment with a company that allows me the opportunity to learn and advance my career.

SUMMARY OF QUALIFICATIONS

I have many years of customer service and sales experience. I enjoy customer service and the interaction with customers. I have the ability to stay calm when things get rough and like a full, busy day.

WORK OF EXPERIENCE

12/2023 to present TTEC P and C Licensed Agent, work from home answering Auto policy questions, new quotes, policy adjustments, taking and setting up payment/arrangements

12/2022 to present TTEC work from home, answering incoming calls regarding credit card balance, process payments, update account information, answer account questions.

04/2021-12/2022 Alorica work from home, answering incoming calls regarding electric bills, take payments, setup payment arrangements, update account information.

08/2013 2/2015 Circle K, Customer Sales Rep, assist customers with locating product, running cash register, upselling items from Betty’s Basket

01/2011- 08/2013 Massaro Accounting Service, Tampa, Customer Service Data Entry, Answer incoming calls, assist callers and enter information into the system

05/2010-11/2010 Coca Cola, Temple Terrace, FL, Customer Service, Answer incoming calls for order entry, Up sell products, Put through service requests and track orders

09/2000-07/2009 Citigroup, Tampa, FL, Customer Service, Answer incoming calls and assist customers with order status, Verify shipments with vendors, Assist customers with navigation through online ordering system, Answer customers questions regarding items available for ordering, Answer customer emails

10/1998-09/2000 Oxford Health Plan Services, Tampa, FL, Member Services Representative, Answer incoming calls regarding medical insurance coverage, Review paid claims and answer questions regarding payment, Send out documentation per customer request

EDUCATION

Everest University, Brandon, Fl

AA almost complete

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