Customer Service Data Entry

Leeann Higgins

*** ********** **.

Farmington, AR. 72730

Phone: 479-***-****

Email: ***************@*******.***

SKILLS

•

•

•

• • •

•

•

•

Microsoft Word,

Excel, and

PowerPoint

Organizational

Planning

Team Leadership

Critical Thinking

Detail Oriented

Customer Service

Excellent Typing

Skills

Multi-tasking

Fast Learner

PROFILE

Hard working, looking to apply my education and experience to a job in customer service, and helping others. Areas of proficiency include, organizational skills, computer skills, and customer service. As well as, communication skills, and the ability to pick on and learn concepts quickly.

EDUCATION AND TRAINING High School Diploma: 2010

Libertyville High School – Libertyville, IL.

Graduated with a 3.5 GPA

NWACC – Rogers, AR.

Attended for a couple of months, was unable to continue due to a car wreck. Studied a Psychology course and Criminal Justice course.

ACCOMPLISHMENTS

Was part of student council in high school as Secretary.

EXPERIENCE

Customer Service/Data Entry

May 2022 to November 2022 Genpact – Bentonville, AR.

Customer Service: Outbound and Inbound calls. Handling customers complaints, concerns, and questions. And to also obtain information.

Data Entry: Processing customer information into computer, as well as updating that information.

Warehouse and Truck Loader

August 2021 to March 2022 Fedex Ground

Lowell, AR.

Warehouse: Sorting through customer packages in order to get them to the correct loading area. Scanning items into the system.

Truck Loading and Unloading: Loading correct packages into the correct truck for delivery. Unloading packages to sort through to get to the right area of the warehouse.

Sales/Customer Service/Logistics

November 2018 to June 2021 Kohls – Fayetteville, AR.

Customer Service: Cashier, Fitting Rooms, Sales floor – Recovery, and offering customer assistance.

Logistics: Door-to-floor shipment processing, replenishment from stock, mark-to-move price changes, merchandising, displays, signage, unloading trucks, and organizing new shipments.

Profit Recovery Team

November 2014 to August 2016

Walmart Home Office – Bentonville, AR.

Data Entry, Telephone Support, Customer Service, Computer and Organizational Skills.

GCII Telephone Support March 2014 to September 2014 Serco – Rogers, AR.

Document triage, Exemptions, Outbound calls, Date entry, and TDL/CPC calls – Top performance.

Logistics/Customer Service January 2013 to March 2014 Old Navy – Rogers, AR.

Customer Service: Cashier, fitting rooms, sales floor – Recovery, and offering customer assistance.

Logistics: Door-to-floor shipment processing, Replenishment from stock, Mark-to-move price changes, Merchandising, displays, and signage.

Hostess

February 2011 to September 2013 Marlin and Rays – Hilliard, OH.

Greet customers, keep workspace and floor area clean, keep area organized, and respond quickly to customers’ needs.

Contact this candidate