Data Entry Call Center
Resume:
professional summary
experience
Virginia Beach, VA 23452
W: ************@*****.***
Detail-orientated
Data Entry
Call Center Operations
Strong oral and written
communication skills
Active Listening
Strong interpersonal skills
Product Knowledge
skills
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shaun r
knox
s k
Dynamic leader with a proven track record, adept in Microsoft Office and data entry. Excels in fostering client relationships and spearheading innovative solutions, leveraging strong communication and decision-making skills to drive team success. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. V-Tech Solutions/ Eleveance Health Norfolk, Virginia April 2023 - Current
Healthcare Assistant
• Input patient data into system and made updates to reflect health coverage changes. Answered patient call lights and delivered appropriate assistance after identifying needs and issues.
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Educated patients on common conditions and treatments, disease prevention and wellness recommendations.
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Advised patients on available services and community resources, based on current information.
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Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.
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Capital One Financial Norfolk, Virginia
February 2018 - January 2023
CX Solutions Specialist
• Practiced effective time management strategies to complete tasks on schedule. Exhibited proficiency in managing multiple projects simultaneously while prioritizing tasks efficiently.
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• Adept at using research techniques to resolve complex technical problems quickly.
• Developed strong problem-solving skills while troubleshooting tech issues for patrons.
• Assists consumers with making decisions regarding their account
• Developed and implemented innovative solutions to complex customer problems. Worked closely with internal stakeholders to determine functional specifications needed by customers.
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Led team meetings focused on problem solving strategies and solutions development initiatives.
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Portfolio Recovery Associates Norfolk, VA
October 2017 - February 2018
Account Executive
Developed customer relationships and partnerships to meet or exceed revenue and profit goals.
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• Qualified new prospects from inbound and outbound generated leads.
• Used CRM to manage day-to-day activity, build pipeline and drive execution.
• Demonstrated product knowledge and value to customers.
• Accomplished multiple tasks in a fast-paced environment.
• Processed credit card payments and accurately handled cash. LoanCare Virginia Beach, Virginia
December 2014 - October 2017
Loan Officer Assistant
• Followed applicable federal and state laws for compliant handling of loan documentation. Assisted senior processors with clearing internal conditions, closing paperwork, and other documentation.
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Stayed current on loan program guideline changes and regulation revisions to maintain accuracy in all loan tasks.
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• Managed files for team members and individual loan applications.
• Supported customers throughout application and closing processes.
• Handled issues in loan process by contacting customers by phone, email, or letter. Obtained underwriting approval by following outlined recommendations and submitting appropriate packages.
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LoanCare Virginia Beach, Virginia
February 2011 - December 2014
Loan Counselor III
• Verified completeness, accuracy, and integrity of loan agreements. Obtained overdue payments, reaching out to delinquent account holders to set up repayment plans.
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Resolved customer complaints quickly, employing knowledge of loan products, bank policies, and customer service strategies.
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Rectified application missing and incorrect information with proactive approach to reviewing documentation.
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Supported applicants throughout the process, including obtaining information for applications and assisting with forms.
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Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
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Michael Wayne Investments Inc Virginia Beach
January 2008 - December 2010
Collections Specialist
• Documented each customer interaction in servicing system. Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.
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education
references
language
Handled outbound collection telephone calls with consistent service quality and excellent success rate.
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• Evaluated payments and denials received for correctness and appropriate application. Provided customers with product and service information to generate additional revenue through cross-sell or up-sell opportunities.
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Enlisted sales and senior management help when necessary to accelerate the collection process.
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• Prevented returns to delinquency using follow-up strategies for different account types. Tidewater Finance Company Virginia Beach, Virginia July 2006 - January 2008
Account Manager
• Communicated with clients to build strong connections and improve account strategy. Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.
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• Accomplished multiple tasks in a fast-paced environment.
• Satisfied customers through efficient payment processing and delivery coordination. Exceeded quotas frequently with continuous product pushes and attention to customer needs.
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• Handled stressful situations professionally and multitasked with ease. NCO Financial Virginia Beach, Virginia
May 2005 - July 2006
Collector Agent
• Collects on high-end accounts on behalf of businesses
• Assisted consumers with finding funds and identifying appropriate vehicles of payment. Maintained complete compliance with federal, state and local laws governing collection practices.
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Maintained accuracy by routinely verifying taxpayer information, identification numbers and computations.
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• Delivered fast and friendly service to handle questions and service complaints. High School Diploma - Communications
Salem High School, Virginia Beach
June 1996
REFERENCES References available upon request
English - Native
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