Technical Support Customer Service

TR TRACEY RODGERS

**************@*****.*** 972-***-**** The Colony, Texas 75056

PROFESSIONAL

SUMMARY

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

SKILLS Workforce improvements

Complaint resolution

Service standard compliance

Technical Support

Creative problem solving

Professional telephone

demeanor

Staff education and training

WORK HISTORY Work From Home Agent Iqor Holdings US - Plano 01/2016 - 03/2024 Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients. Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols. Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.

Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service. Technical Support Specialist Collin County 09/2013 - 01/2016 Association Of REALTORS - Plano

Delivered customized solutions tailored to clients'' unique needs using advanced problem-solving techniques.

Provided technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Responded to customer inquiries and provided technical assistance over phone and in person.

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Recruiting Manager Murray Hill Center - Dallas 05/2007 - 09/2013 Collaborated cross-functionally with HR teams to align recruitment efforts with overall organizational goals and objectives. Managed cross-functional teams, ensuring timely completion of high-quality research projects.

Optimized survey design for maximum response rates and unbiased data collection.

Increased client satisfaction by conducting comprehensive market research and delivering insightful reports.

EDUCATION Central Texas College, Killeen 02/1996

Certificate: Offset Printing

Continuing education in Offset Printing

El Centro College, Dallas 03/2006

Certification: Microsoft Office

Continuing education in Microsoft Office proficiency. Control Data Institute, Dallas 07/1993

High Technology: High Technology

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