It Specialist Technical Support

011********

011********

***********.******@*****.***

New Maadi Cairo Egypt

C O N T A C T P R O F I L E

S K I L L S

E D U C A T I O N

WORK E X P E R I E N C E

Bachelor of Computer and Information

Systems

Graduated From Elgezera

Academy.

Senior IT Specialist

Alshams For Contracting

Review diagnostics and assess the functionality and efficiency of system Monitor security certificates and company compliance of requirements Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory and Using Mikrotek Manage Backup (Veeam Backup).

prepare send the needed documents (documents correspondence, weekly checklists, maintenance, camera system maintenance, Monthly Maintenance reports and tracking internet bills).

Manage CCTV, IP cams,Scanners, Printers and Time attendance device. IP Phone CISCO and (Grand stream ).

Anticipate and report the cost of replacing or updating computer items. Install and update company software and hardware as needed. Offer technical support to company staff and troubleshoot computer problems. Installing and build full infrastructure to sites

2020-Now

I am an experienced IT Specialist with a passion for learn-new skills. I have strong technical skills as well as excellent-interpersonal skills, enabling me to interact with a wide-range of clients. I am eager to be challenged in order to grow and further improve my IT skills. My greatest passion's in life is using my technical know-how to benefit other people and organizations, Want’s to join company no matter how big is it, I want’s to be comfortable and learn new things L A N G U A G E S

English

Arabic

M O H A M E D H A S S A N

M O H A M E D

S E N I O R I T S P E C I A L I S T

Technical Support Engineer

Al-Ghanem for Trading and Computer Co.

Installing the operating systems Windows desktop and server operating systems.

Responsible for networking, design, installation and maintenance services. Maintain the Ministry of the Interior PCs & Servers. Configuration and testing of any new hardware.

Help client in his sites to installs, deployment, and troubleshooting. Management of the daily data backup.

TCP/IP networking and hardware maintenance and repair. Data recovery form damage disks.

2013-2020

C O M M U N I C A T I O N

A D A P T A B I L I T Y

P R O B L E M - S O L V I N G

T E A MWORK

L E A D E R S H I P

A T T E N T I O N T O D E T A I L

T I M E M A N A G E M E N T

Technology Roots Company

Jaera Company for Computer

Co.

Helpdesk

Helpdesk

C A B L I N G

W I N D O W S S E R V E R

C O U R S E S

M C S A

M C S E

A +

2011-2013

2010-2011

C C N A

Diagnosing and repairing faults.

Resolving network issues.

Identifying hardware and software solutions.

Troubleshooting technical issues.

Contact this candidate