Customer Service Representative

KENDALL CATTEYSON

***** ** *** ****,** ***** 469-***-****

*******.*********@*****.***

OBJECTIVE

Customer Service Representative with multiple years of experience in telecommunications, and customer care. Familiar with customer service software, call center environment workload and remote work. I work well in all environments, excellent conflict resolution and own a positive attitude. I work hard and learn quickly. Aiming to use my proven skills to effectively work, meet goals and excel within your company.

EXPERIENCE

IES Residential – Rowlett, TX 04-2022 - Present

Submit dig test locate tickets for multiple supervisors. This includes processing tickets with driving directions and cardinal headings in multiple cities and counties. Send confirmation emails and utility confirmations to each supervisor.

Tammy Sue’s TeePee, LLC. – Terrell, TX 05-2021 - 7-2024

Build, repair, breakdown and paint temporary power poles. This includes meter sockets, panel boxes, plugs, wires, seal tight, breakers and ground wire. Maintain a clean work place and complete daily duties.

Texas811 – Richardson, TX 02-2019 - 09-2022

Input and process locate requests electronically and telephonically using the Texas811 data input systems for TX, WV, SD and NM. Communicate daily with customers and members, while providing the best service in damage prevention and public safety.

EDUCATION

South Grand Prairie High School 2005

Diploma

Member of the High School Performing Arts Academy and maintained a 2.8 GPA

Concorde Career College 2018

Medical Assistant Certification

EKG Certification

Phlebotomy Certification

REFERENCES

Bruce VanBuskirk Jessica Miskell Tammy Self

Detention Officer Teacher Manager

254-***-**** 469-***-**** 214-***-****

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