Customer Service Administrative Assistant
Resume:
VALERIA RAGLAND
**** ******** **** ***. * Decatur, GA 30032
*******.*******@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Follows policies, procedures and guidelines to ensure consistent quality and maintains and safeguards patient privacy and confidentiality.
Regarded as a natural people person with strong communication skills
Effective problem solver, able to assess situation and identify solutions
Work as part of a team and maintain a professional and positive environment
Microsoft Office / MS Excel MS Word MS PowerPoint MS Outlook
KEY QUALIFICATIONS
CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology
Patient Processing Patient Registration Office Accounting
Medical Records Management Release of Information HIPAA Compliance Medical Transcription
Basic Coding Skills for ICD / CPT Third Party Medicare Medicaid HMO PPO
Medical Laws & Ethics Anatomy & Physiology ICD-10
EDUCATION
Ultimate Medical Academy Associate of Science Degree in Health Sciences – Medical Administrative Assistant, 2020
WORK EXPERIENCE
Stay-at-Home Parent – Decatur, GA 02/2018 – Present
Homemaker
Ensure household duties are completed in a timely manner
Develop, manage, and maintain a budget effectively
Coordinate medical care, meals, and social activities
Willy's Mexicana Grill Restaurant – Atlanta, GA 08/2015 – 01/2018
Short Order Cook / Customer Service
Cleaned food preparation areas, cooking surfaces, and utensils
Cooked and packaged batches of food
Maintained sanitation, health, and safety standards in work areas
Verified that prepared food met requirements for quality and quantity
Chapel Beauty Retail – Decatur, GA 08/2014 – 01/2015
Customer Service Representative
Resolved customer complaints via phone, email, mail, or social media
Greeted customers warmly and ascertained problem or reason for calling
Demonstrated high level of customer service
Dekalb County School System – Decatur, GA 09/2007 – 02/2014
Food Service Assistant 1
Project production of food, cashier, and stock
Provide excellent customer service for students, staff, and parents
Emory Clinic – Decatur, GA 01/2001 – 09/2005
Appointment Sheet Retriever / Receptionist (Medical Records Department)
Answering multiple phone-lines, pulling patient charts, send medical records to physicians and medical clinics
Contact secretaries to retrieve charts for appointments setting
Assembling charts for new patient intake
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