Customer Service Dining Room

MAXSON KATTO

Address: Mumbai, India Email: **********@*****.***

Phone: +91-808*******

PROFILE

Charismatic, hardworking and self-motivated professional dining room server with 10+ years of exceptional customer service experience, working on international cruises and at high end restaurants. Eager to offer guests exquisite dining experience. Served up to 20 guest per seating for dinner service at the main dining room, including breakfast and lunch service, making sure all the dishes were delivered in a timely manner with a smile. WORK EXPERIENCE

Meinschiff (Tui Cruise) Germany.

(2015-2024)

www.meinschiff.com

My voyage till date:

Waiter on Meinschiff 1(Dec 2023 – Aug 2024)

Waiter on Meinschiff 1(Jan 2023 – Aug 2023)

Waiter on Meinschiff 5(Feb 2022 – Oct 2022)

Waiter on Meinschiff 5 (Mar 2019 – Aug 2019)

Waiter on Meinschiff 1 (May 2018 – Jan 2019)

Waiter on Meinschiff 1 (Jan 2016 – Aug 2016)

Asst. Waiter on Meinschiff 1 (Nov 2016 – Aug 2017)

Asst. Waiter on Meinschiff 1 (Nov 2015 – Mar 2016) OCEAN DREAMS (PEACE BOAT) USA

(2012- 2015)

Asst. Waiter on Ocean Dreams (Dec 2014 – Sep 2015)

Asst. Waiter on Ocean Dreams (Nov 2013 – Jun 2014)

Asst. Waiter on Ocean Dreams (Dec 2012 – Jul 2013) The main responsibilities included:

o Ensured optimal guest experience by seating guests, taking accurate orders, serving dishes, and removing dinnerware promptly and with a positive attitude

o Managed orders in a very professional way

o Knowledgeably recommended menu items based on

guests needs and preferences

o Negotiated resolved guests concerns

o Ensured maintenance of food hygiene in accordance with standards and guidelines

EDUCATION

Grade 12 (ARTS) Mumbai, INDIA

2006

Thomas Baptista Jr College

Grade 10 (S.S.C) Mumbai, INDIA

2004

St. Anthony’s Convent High School

SKILLS

Customer service

Time management

Memorization

Positive Attitude

Communication

Conflict Resolution

CERTIFICATIONS

STCW – Valid

VISA

Schengen Visa valid till Dec

2025.

CDC

Indian CDC valid till 2028

LANGUAGES

German

English

Marathi

Hindi

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