Customer Service Data Entry remote work
Resume:
Jennifer L. Burls
**** ******* **. ******, ** ***08
******@*****.***
Objective: Experienced Assistant Branch Manager/Universal Banker/ Lead Teller/ Operations Banking Specialist, Client Services Coordinator seeking to obtain a position that allows me to utilize my expertise in remote operations, banking, healthcare staffing, customer service, and client relations. Skills:
• Efficient
• Dependable
• Proficient with computers
• Excellent customer service
• Retaining customer rapport
• NMLS licensed In- active
• Notary In-active
• Meet deadlines in a timely manner
• Able to work independently
Experience:
Freedom Healthcare Staffing
2851 S. Parker Rd.
Aurora CO.
Client Services Coordinator
(Remote)
• Responsible for Audit of Confirmations
between the Traveling Nurse and the
Hospital contracts.
• Accurate data entry
• Rapid response to changes between the
hospital and the agency
• Facilitation of accurate data entry on a public
board (Monday Board) accessed by the
company
Loomis
4652 Neo Parkway.
Garfield Heights, OH.
February 2018 to June 2019
Main Vault Processor
• Responsible for accurate processing of liability.
• Process large commercial cash deposits for multiple banking institutions.
• Audit and balance multiple banking institution vaults. The Huntington National Bank
6134 Dunham Rd. Maple Heights, OH.
February 2012 to July 2016
Assistant Branch Manager
• Responsible for managing Q12 branch customer service survey reports.
• Processing loan/ refinance applications.
• Coaching staff.
• Problem resolution.
• Delivering exceptional customer service.
• Training teller staff.
• Responsible for audit and compliance of branch operations.
• Responsible for introducing new cross selling techniques for bank products and services.
• Following up with customer issues and concerns.
• Responsible for conducting weekly staff meetings.
• Scheduled interviews and meeting with potential candidates.
• Responsible for scheduling of branch staff according to business needs. Universal Banking Specialist
• Responsible for Supporting Teller Staff during PTO and the 1st and the 15th of the month.
• Excellent customer service/ Rapport building.
• Generating Revenue for Huntington.
• Meeting or exceeding monthly sales requirements set by Huntington.
• Efficient time management.
• Quoting loans and rates accurately/ Loan paperwork/ Appointments.
• Account opening and closing/ Research/ Disputes/ Maintenance. Adecco Staffing Solutions
Fifth Third Bancorp
600 Superior Ave. Cleveland, OH. 44111
September 2010 to February 2012
Vault Teller I and II Operations
• Responsible for accurate processing of large commercial deposits.
• Efficient and accurate processing of currency and coin orders.
• Operation of main coin and currency vaults under sole control.
• Preparing and receiving Federal Reserve Bank shipments. PNC Bank
8113 Columbia Rd. Olmsted Falls OH
March 2007 to July 2010
Financial Representative/ Vault Teller Supervisor
• Assist with person and business customers with daily transactions, payments and problem resolution.
• Deliver exceptional customer service, and exceed weekly customer service satisfaction surveys.
• Efficiently and accurately process transactions and balance within guidelines of policy.
• Manage teller staff/ reviews and coaching.
• Weekly cash orders and shipment/ ATM settlements weekly. True North Shell
3016 Center Rd Brunswick, OH.
January 2004 to April 2007
Assistant Manager
• Assist customers with daily purchases.
• Cash handling and bank deposit verification.
• Inventory.
• Inventory supply and orders.
• Drawer verification.
• Maintain excellent customer service and vendor rapport.
• Problem resolution.
Education
Cuyahoga Community Corporate College February 2007 Completion of the 21st Century Teller Training Program Peters Township High School Diploma June 1997
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