Customer Service Representative

ASHLEY MORGAN CUSTOMER SERVICE

REPRESENTATIVE

760-***-**** ● a.confidant83@gmail.com ● Lancaster, Ca 93534 Accomplished Customer Service Representative with a proven track record at Blue Cross/Blue Shield, enhancing customer loyalty through exceptional service and efficient problem resolution. Skilled in data entry and conflict resolution, consistently met service quotas, demonstrating a strong product knowledge and commitment to excellence.

EXPERIENCE

Customer Service Representative Agero, Lancaster, CA JAN '24 - APR '24

● Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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● Developed strong customer relationships and loyalty through effective communication. Customer Service Representative Centene Corporation, Lancaster, CA NOV '23 - JAN '24

● Processed orders, returns, and exchanges in an accurate and efficient manner.

● Maintained an updated knowledge base of current products, services, pricing, promotions.

● Met daily customer service quotas with a focus on quality. Customer Service Representative Blue Cross/Blue Sheild, Woodland Hills, Ca AUG '22 - NOV '23

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

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● Logged details of customer service calls in computer system following correct protocols. EDUCATION

Waynesville High School, Waynesville, MO GPA 2.5

Relevant Coursework

Awards & Honors

Extracurricular Activities

MAY '01

High School Diploma

Language Arts

Laclede Electric Essay Contest Winner

Debate/Forensics

Lincoln University, Jefferson City, MO, US

Bachelor of Arts (B.A.) in Political Science

SKILLS

Scheduling Product Knowledge Data Entry Appointment Scheduling Conflict Resolution Call center experience Payment Processing Filing

REFERENCES

References available upon request

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