Project Manager Program

Jennifer Garbiso Hall, MBA, PMP, ICP-ACP

**** * **** **. ********* Village, CO 80121 720-***-**** ************@*****.*** LinkedIn URL IT PRODUCT & PROGRAM MANAGER

Enterprise Implementations Systems/Data Integrations Software Development

Diligent product, program and project manager offering a proven record of success leading all phases of diverse technology projects; PMP, MBA and credentials; and program and business finance experience.

Business strategist; plan and manage multi-million dollar projects aligning business goals with technology solutions to drive process improvements and bottom-line customer gains.

Excellent communicator; leverage technical, business, and financial acumen to communicate effectively with customer executives and their respective teams.

Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets, mitigating risk by response plans. Skills Summary

Project Management:

Systems Migrations

Systems/Data Integrations

Enterprise-wide Implementations

IT Project Lifecycle:

Requirements Analysis

Cost, Budget & Contracts

Project Scheduling

Value-Added Leadership:

Team Building & Mentoring

Business & IT Planning

Vendor/Procurement Management

Career Progression

Colorado Department of Human Services, INTEROPERABILITY PRODUCT MANAGER, 2020 to Present Provided strategic leadership by defining the vision to align with business objectives in an extraordinarily complex statewide environment from Strategic Plan creation to operationalization by aligning multiple Federal partners and 64 counties. Identified funding efficiencies saving $2+M annually and $15M+ in value creation. Governor’s Office of Information Technology (OIT) IT PROGRAM MANAGER, 2018 to 2020 Focused on developing Enterprise data sharing and interoperability services program, reporting to Chief Data Officer, using a variety of tools and technologies including MuleSoft Enterprise Service Bus, ERWin Data Governance Tool and Tableau Analytics. OIT IT PROJECT MANAGER, 2016 to 2018

Recruited to provide project management over top-priority technology initiatives specific to Colorado Medicaid Management Innovation & Transformation (COMMIT), a replacement of the Medicaid Management Information System (MMIS) which spans 10 Fiscal Years with $295M+ budget.

Drove the high-quality completion for major agency customers including: Health Care Policy & Finance

(HCPF)

Department of Personnel and

Administration (DPA)

Department of Local Agencies

(DOLA)

Colorado Department of

Human Services (CDHS)

Colorado Department of Early Childhood

(CDEC)

Department of Natural Resources (DNR)

Achievement Highlights:

Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and customer goals, creating detailed program/project road maps, plans, schedules, and work breakdown structures.

Honored with OIT’s “Spot Award” in 2019 for exceptional service and “Job Well Done” on six separate occasions since 2016 in recognition of outstanding project results.

Jennifer Garbiso Hall, Page Two

Representative Projects

System/Data Integrations: Project-managed large-scale high risk/high visibility program initiatives involving the addition of programs to new platforms and the merger of fragmented systems to acquire a singular data sharing view for improved process for 14k users and customer experience of 1.3M citizens. Results: Achieved seamless integrations that were transparent to client customers, completed projects up to two months ahead of schedule, as much as $1.5M under budget and to universal client acclaim.

Custom Software Developments: Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.

Results: Delivered software that saved customers millions of dollars, shortened processes from weeks to minutes as well as improved the consistency, recoverability and accessibility of data.

System Migrations: Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate and legacy systems.

Results: Achieved seamless migrations that were transparent to agency customers, accomplished with no unscheduled downtime and delivered without further customer impact.

Enterprise Implementations: Directed global rollouts of new human resources software and systems for customers such as Department of Public Administration. Additionally, directed several efforts on behalf of agency customers which provided the framework for successful enterprise roll-out such as Two-Factor Authentication. Results: Ensured defect-free releases through careful planning, testing and QA efforts. Early Career

Comcast (Denver, CO), BUSINESS FINANCE & STRATEGY MANAGER, 2013 to 2015 Orchestrated the deployment of Carrier Ethernet across multiple functional groups, process for improved workflow across several lines of business/products including Order & Billing, Voice Porting Billing, Specials Facility Billing and Voice Factor Application. Provided framework for Contracts Maintenance and Negotiation. Comcast (Denver, CO), BUSINESS FINANCE & STRATEGY ANALYST, 2012 to 2013 Analyzed contracts and tariffs to determine correct rates, elements, and rate application. Conducted complex analysis and research for validation, authorization as well as dispute issuance and resolution. United States Customs & Border Protection, Office of International Trade (Miami, FL), AUDITOR, 2009 to 2011 External performance and compliance audit for compliance with laws and regulations. Education & Certifications

MBA, Colorado State University (Pueblo, CO)

BA in Speech Communication and Spanish, Trinity University (San Antonio, TX) Accounting Certificate, Louisiana State University (Baton Rouge, LA) Project Management Professional (PMP), Project Management Institute (PMI) Professional Scrum Master (PSM), Scrum.org

Agile Project Manager (ICP-APM), ICAgile

Greenwood Village, CO 80121 720-***-**** ************@*****.*** LinkedIn URL

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