Customer Service High School

*** ******** **, ********, ** ***** Mobile: 815-***-**** ***********@*****.***

Profile:

Knowledgeable auto mechanic with 30+ years experience servicing, repairing and performing diagnostics on cars and trucks. Excellent technical knowledge of domestic and imported vehicles. Focused on adhering to safety compliance protocols while achieving quick turnarounds. Strong leadership skills with experience training teams of mechanics to improve their understanding of technologies and customer service skills.

A results-driven Mechanic with High-level experience, specializing in customer service, automotive repair, diesel engines, gas engines, and electrical vehicles.

Lenguage:

English / Spanish

Professional Experience

FCA Belvidere Assembly Plant

June 1994 – February 2023

• Inspected equipment for condition and safety and performed maintenance where necessary.

• Maintained detailed knowledge of complex repairs for 16 of the largest auto manufacturing companies

• Completed 480+ repair jobs, including repairing/replacing worn brakes, injector clogs, old tires, and faulty spark plugs

• Built relationships with 30+ customers per day by answering questions and offering maintenance advice

• Crafted checklists for all technicians to ensure 0 missed inspections, increasing efficiency by 13%

• Learned basic car maintenance skills, including changing oil, checking fluids, and replacing filters, lights, and wipers

• Learned and complied with OSHA and MAP regulations

• Documented all repairs and inspections with 97% accuracy

• Cleaned work area by sweeping, removing trash, organizing tools, and power washing messes

• Executed routine repairs for clients, including oil changes, brake pad changes, tire rotations, and fluid refill

• Executed basic maintenance tasks, including tire checks, fluid flushes, and brake tests, for 20+ daily clients

• Performed >3 complex repairs per month, including total engine replacements, alternator repairs, brake line replacements, and catalytic converter replacement

Skills Education

o Tire Maintenance High School Diploma

o Brake Repairs Belvidere High School

o Starting/Charging Systems 1987-1990

o OSHA/MAP Regulations Belvidere, Il

o Auto Diagnostic Reports

o Verbal Communication

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