Customer Service Operations Manager
Resume:
Colin Pagano
Fenton, Mo ****6
***********@*****.***
OBJECTIVES
I am outgoing and a hard worker and ready to do what it takes to fulfill my goals and be successful for myself and for the company I work for. I have a growth mindset and good work ethic and enjoy working with customers and fellow co-workers and I am ready to build my career and whatever it takes to grow with your company.
EDUCATION
MONTANA STATE UNIVERSITY-BILLINGS
Criminal Justice classes
August 2013 to May 2014
LINCOLN LAND COMMUNITY COLLEGE
General studies in firefighting
August 2012 to May 2013
GLENWOOD-EGYPTIAN HIGH SCHOOL
May 2010 High School Diploma
EXPERIENCE
FedEx- St Louis Mo- Operations Manager
06/16/2023 to 09/19/2024
Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility
FedEx-St Louis Mo-Switcher
04/12/2023 to 06/15/2023
Responsible for the movement of trailers to and from the unload/load doors and throughout the yard. Then promoted to another position.
FEDEX- St Louis - Package Handler-
1/2023 TO 04/12/2023
Fast paced environment, working safely and efficiently while sorting, processing, loading and unloading packages
FEDEX- BILLINGS MT- Admin Package Handler
1/2021 to 12/1/2022
Managed sorting packages and ensuring successful transfer and delivery of goods to the intended destinations. I moved and transferred from Billings, MT to St. Louis Mo.
Bretz RV- customer service
5/1/2020 to 12/2020
Detailed RV and assisted with sales
Lawn assistant- Tru-Green- Certified
09/01/2017 to 04/27/2020
Assisting in lawn application of treatments-seasonal job. Off season marketing and customer service
Placed 11th in 2019 in the Tru-Green division nationwide for most efficient in application of product.
First to be selected to travel to other areas of the state due to my proficiency.
Skills
Stamina and ability to work long hours, attention to safety, effective communication, teamwork, and excellent customer service skills.
Enjoy learning new jobs/tasks and easy to train
Motivating staff to get job done in timely manner with little to no OT
Excellent computer skills
Customer service skills are great by being a good listener and responding to the customer’s wants or concerns
REFERENCES
Manager at FedEx -Justine De Los Reyes- 314-***-****
Operations Manager at FedEx- James Stephan 636-***-****
Sort Manager at FedEx- Stephanie Neihmeyer- 636-***-****
Contact this candidate