Customer Service

ANGELA STRAWSER

*** ********* *** ***** ****** PA · 724-***-****

Email · **********@*****.***

Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

EXPERIENCE

JUNE 2011-MAY 2014

MEDICAL BILLING SUPERVISOR, mva

Overseeing the preparation of medical bills and invoices, the calculation of provider charges, and verification of patient insurance

Maintaining insurance documents and contracts

Overseeing the submission of claim reports and filing procedures

Analyzing trends impacting charges, coding, collection, and accounts receivable and taking appropriate action to realign staff and revise policies and procedures

NOV 2009-JUNE 2011

CSR, first energy

Answering calls and assisting customers with their accounts

Taking customer payments

Setting up payment arrangements

JULY 2005 – NOV 2009

DIRECTOR OF TECHNOLOGY, EXXEMPLAR MEDICAL

Overseeing customer account and checking out leads for new clients

Setting up account and giving demos of medical billing software

Customer service to all clients regarding any technical issues with the software

EDUCATION

MAY 2009

BA IN HEALTHCARE ADMIN, wheeling jesuit university

MAY 2005

AS IN HEALTH CARE TECHNOLOGY, FAIRMONT STATE UNIVERSITY

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