Technical Support System Administrator
Resume:
David Jenkins
Raleigh, NC ***** *****@******.***
Work Experience
Freelance Technical Support Consultant
Smart source, Robert Half December 2014 to Present
Provide networks installation and support. Testing and troubleshooting BGP MPLS OSPF QOS port issues as well as bottle necks.
●Installation and troubleshooting
●Time management software Day timer, google calender
● servers AIX, Solaris, windows.
●Tivoli and Netview monitoring
●SAN/NAS installation and support
●System Administration, Installation, Upgrading Patches, Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance Monitoring and Fine-tuning on Red Hat Linux System.
●Assist with expansion solutions for small businesses.
●Hyper-V Administration includes performance monitoring and load balancing.
Sr Administrator/ Technical Support Engineering
Dell EMC
January 2018 to February 2019
Provide networks installation and support of Data domain filers.
●Analyzed BASH logs for errors and failures.
●Overseeing the setup, configuration, and maintenance of virtualized environments using VMware technologies, including vSphere and ESXi. Tivoli monitoring and Netview..
●Configuring and maintaining virtualized environments using Hyper-V, including creating and managing virtual machines, virtual switches, and virtual hard disks.
●Monitoring the performance of virtual machines, hosts, and datastores, and implementing optimization strategies to ensure efficient resource utilization and responsiveness.
●Assisted customer with failures and configuration issues,
●Network trouble shooting issues via WebEx.
●Researching issues and writing Acton plans
●performing root cause analysis on customer issues
●Support and troubleshoot ssh,html,tcp/ip,voip,dhcp.
Marchon Partners-contractor BASH
July 2017 to December 2017
Provide networks installation and support of Data domain filers.
●Analyzed BASH logs for errors and failures.
●VIM logs for point of failures
●Assisted customer with failures and configuration issues,
●Network trouble shooting issues via Webex.
●Researching issues and writing Acton plans
●performing root cause analysis on customer issues
E-team / Hewelett Packard/ Linux/Windows System Administrator
Thales
March 2016 to June 2017
Support Linux platforms RHEL 7x servers.
●Support Mysql quad database clusters.
●Support and troubleshoot SAML 2.0 is an XML-based protocol.
●Support and troubleshoot Apache Tomcat for SSO
●Use and support Thales HSM for high encryption Key management Systems.
●Support Windows servers.
●Sensitive Government Clearance
●Support USPS Public Sector Team
●R&D support team's
Level 3 Escalation Engineer/Linux System Administrator
Avesta / Cisco
May 2014 to December 2014
SME for NCCM tool used to push configuration changes and auditing for enterprise networks.
●Escalation engineer for CSPC monitoring and collection tool.
●Linux administrator on VM ware, maintained Linux servers for CSPC, NCCM servers correcting issues and trouble shooting.
●Maintain VM ware and VMS mounted correcting and troubleshooting all server issues.
Additional Information
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