Human Resources Services
Resume:
Shermeka “Nikki” Craft
Danville, VA *****
***************@*****.***
Desire to utilize my developed professional 29 years experience in supervision and human services positions, experience in human resources ( orientation, trainings and payroll) and patient advocacy, years of positive outreach efforts that yield increase patient referrals and improving services to employees and clients and developing programs and strategies to improve local communities. Work Experience
Program Supervisor
CROSSROADS TREATMENT CENTER-Danville, VA
January 2024 to Present
Supervise and Manage treatment services and staff for Danville, Lynchburg, Martinsville and Galax offices and communities; maintain great community relations, outreach and marketing efforts and events to increase knowledge regarding addiction Akon with community presentations; responsible for monthly budgets, delivering staff and patients services and maintaining compliance with all DEA, Medicaid, Medicare and state regulations;responsible for maintaining all offices site census and collaboration for referrals and marketing efforts for the office; weekly travel to site offices and establishing positive patient experience and supporting patients recovery and maintenance with treatment. Community Outreach Manager
BrightView Health-Danville, VA
March 2023 to November 2023
Responsible for connecting with SUD patients, physicians, correctional facilities ( Danville City Jails, Pittsylvania County Jails on a weekly basis), DC,/ universities, Danville City Police & Pittsylvania County Sheriff’s and collaboration with Henry County Sheriff departments and Halifax County Jails and hospitals and other community agencies that serve the SUD population. Responsible for covering Danville, Pittsylvania County, Halifax County and South Boston. Accomplishments: organized sites one year anniversary independently, recognized and interviewed by all local media( these interviews can be viewed by WDBJ 7, WSET 13 and Danville Register & Bee). Independently established SUD programs in both Danville City and Pittsylvania County jails and currently in development of establishing similar programs in Halifax County and Green Rock jails. Have great communication skills with patients and community partners. Increased patient population at the Danville site! Have been working in the Danville community since 2001 and already know many CSB employees and am able to effectively work with a team.
I began my career at Danville -Pittsylvania County CSB as Director of Substance Abuse Services for Youth
& Families and have over 27 years of supervisory, leadership/administration and counseling services. Director of Admissions & Patient Advocate
The Hughes Center-Danville, VA
June 2017 to November 2022
Responsible for scheduling and completion of all facility admissions for psychiatric and patients with ASD and special education needs. Completed daily communication with agencies and insurance providers to ensure and secure funding for placements. Provided tours of facility to parents, referral partners and community members. Responsible for supervision of front desk and support staff. Responsible for regular administrative on-call and supervision needs. Responsible for patient advocacy to patients and parent compliance. Assisted the Human Resources Director with the interviewing and hiring processes; initiated background checks for applicants and led orientation processes regarding facility. Director of Therapeutic Day Treatment & After School Program Negril Academy-Danville, VA
July 2014 to May 2017
Responsible for all student enrollments and coordination of all services with students, parents and his/her home-based school; coordinated and planned monthly family engagement and dinner events. Supervised all staff ( TDT Counselors; Therapists, Teachers and Van Drivers); responsible for creating and arranging all transportation routes;,responsible for new staff orientation and coordination with schools for students transition and return back to their home school; responsible for all communication with school administrators and staff, probation officers and DSS workers. Education
Master's degree in Counselor Education and Community Agency Counseling Radford University - Radford, VA
August 1995 to May 1998
Bachelor of Science in Psychology & Sociology
Virginia Polytechnic Institute and State University - Blacksburg, VA August 1991 to May 1995
Advanced Diploma in High School
Gretna High School - Gretna, VA
August 1987 to May 1991
Skills
• Individual / Group Counseling
• Case Management
• Mental Health Counseling
• Crisis Intervention
• Behavioral Health
• Autism Experience
• Child & Family Counseling
• Program Development
• Intake Experience
• Presentation Skills
• Crisis Management
• Behavioral Therapy
• Cognitive Behavioral Therapy
• Behavior Management
• Motivational Interviewing
• Curriculum Development
• Group Therapy
• Meeting Facilitation
• Administrative Experience
• Management
• Conflict Management
• Conflict management
• Supervising experience
• Presentation skills
• Customer service
• Child & family counseling
• Hospitality
• Curriculum development
• Front desk
• Driving
• Leadership
• Sales
• Special education
• Behavioral therapy
• Communication skills
• Addiction Counseling
Certifications and Licenses
Driver's License
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