Administrative Assistant Customer Service
Resume:
Jacksonville, Tx *****
*************@*****.***
JACK TIMOTHY ARNOLD
Experience:
Impress Designs Inc., 11/2015-3/2019
Pro Care Rep
-Managed time sensitive projects
-Overseen two major accounts
-Answered phones
-Handled emails
-Processed orders
Bluebonnet Homes, Inc 06/2013-07/2015
Administrative Assistant
-Answer all incoming calls
-Prepare Bi-Monthly payroll
-Work on all financial paperwork and filing for Director
-Prepare all new hire paper work and update monthly staff rosters
-Handle majority of all office duties, including those not finished by the
Director
Ernst & Young LLP-WOTC/WTW 04/2010-6/2012
State Documentation Fulfillment Specialist
-Responsible for obtaining the necessary documentation for the employer
to receive a tax credit
-Responsible for opening incoming mail to insure Certifications and
Denials are scanned and Need letters are worked
-Updating daily spread sheets, make outgoing calls to employers and
employees to ensure all needed documentation is received.
-Handling many different types of documentation to ensure tax credits are
issued
CitiGroup 3/2008-04/2010
Customer Service
-Accepting incoming calls from customers requesting to update account
information including, address, ordering additional cards, report lost card,
adding authorized users and getting help with account online services as
well as taking payments for customers
-Responsibilities include handling phone interaction with customers for
problem solving
-Involved in team activities to build spirit with the new promise card such
as (team spreads, and month to month activities for the team)
-Credit Authorizer (dealing with merchants for sale authorizations for
MasterCard)
EMC Mortgage 7/2004-6/2007
Cashiering Specialist
-Process payments daily
-Balanced daily deposits
-Assisted in balancing corporate accounts
-Ran daily audit reports
Jack Henry and Associates 07/1997-03/2002
Bank Operations Supervisor
-Supervised employees to ensure that daily job functions and standards
were met
-Imaged, balanced and encoded all transactions received from community
banks
-Prepared and verified daily deposits to the Federal Reserve Bank
-Transmitted and monitored all bank returns, customer statements,
deposits and ran banks end of day totals to the AS400
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